# Poor quality on outside network **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 30, 2020, 7:30am UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679 "2020-03-30T07:30:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Zealot2025](https://avatars.discourse-cdn.com/v4/letter/z/3ec8ea/32.png) [@Zealot2025](https://forums.plex.tv/u/Zealot2025)\ **Post date:** [March 30, 2020, 7:30am UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/1 "2020-03-30T07:30:44Z")
Server Version#: 1.18.9.2571 Player Version#: ??? I have only recently started my Plex journey and have it working quite well at home. However, when I go over to friend’s house and try to play a movie there, the quality is absolutely horrible. I don’t mean like 480p or anything, I mean 240p or lower probably. I know that the quality will be worse because I’m on a different network, but this is crazy how bad it is. Unwatchable! I couldn’t find any solid answer on here so far, so hoping for some help and straight answers. I have tried setting the quality manually, tried letting it choose quality. Internet speeds at both places are 300 mbps or more. Is there any fix for this, or can I only access this at home if I want to be able to actually watch something? ![Capture.PNG](https://global.discourse-cdn.com/plex/original/3X/8/f/8f2db762e526ae8e1f23257f406c45783dd62c8a.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 30, 2020, 7:55am UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/2 "2020-03-30T07:55:10Z")
Let’s first determine if your server is accessible from the outside at all. Please do this when you’re at home. Use the web app [https://app.plex.tv](https://app.plex.tv) Go to Settings - Server - Remote Access ![grafik](https://global.discourse-cdn.com/plex/original/3X/c/f/cf954d3ab70ddff5790d2842c8c9c5402c86f93c.png) Note down the **public** IP and Port number. Now go to [canyouseeme.org](http://canyouseeme.org) ![grafik](https://global.discourse-cdn.com/plex/original/3X/d/1/d1bcd5c41b0273a543dd915f1876fabb2fe70092.png) First, compare the IP that is shown there as ‘Your IP’ with the one from plex. Are the two identical? Yes: replace the ‘Port to check’ 80 with the port number from plex and perform ‘Check Port’ No: You are in a “double NAT” situation, which _might_ be solvable if you - use more than one “router” device on your home network, remove all but one (or put the others into ‘Access Point mode’) - ask your ISP for a publicly accessible IPv4 address [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) Otherwise you will only be able to use the Plex Relay connection which, as you have seen, is restricted in the available bandwidth. [https://support.plex.tv/articles/21676168-accessing-a-server-through-relay/](https://support.plex.tv/articles/21676168-accessing-a-server-through-relay/) ---
**Author:** ![Zealot2025](https://avatars.discourse-cdn.com/v4/letter/z/3ec8ea/32.png) [@Zealot2025](https://forums.plex.tv/u/Zealot2025)\ **Post date:** [March 30, 2020, 4:31pm UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/3 "2020-03-30T16:31:50Z")
Thank you for the reply! I followed your instructions and yes, the IP in remote access is my actual IP. However, on [canyouseeme.org](http://canyouseeme.org) I get an error for both port 80 and the port listed in Plex Remote Access. If I have to use Plex Relay, is the premium version really going to make enough of a difference for me? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 30, 2020, 7:37pm UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/4 "2020-03-30T19:37:02Z")
Plex Pass only doubles the bandwidth limit to 2mbps. This is hardly enough for mobile phone screens. So, I reckon, no. Try the ‘manual portforwarding’ described in the above link. ---
**Author:** ![Zealot2025](https://avatars.discourse-cdn.com/v4/letter/z/3ec8ea/32.png) [@Zealot2025](https://forums.plex.tv/u/Zealot2025)\ **Post date:** [March 30, 2020, 8:59pm UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/5 "2020-03-30T20:59:13Z")
Thank you so very very much! I managed to figure out the port forwarding and the quality is SOOOOOOO much better now! Thanks a ton for the tips and help! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 28, 2020, 8:59pm UTC](https://forums.plex.tv/t/poor-quality-on-outside-network/564679/6 "2020-06-28T20:59:16Z")
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