# Poor quality while streaming **URL:** https://forums.plex.tv/t/poor-quality-while-streaming/876830 **Category:** General Discussions **Tags:** server-windows, ios-legacy **Created:** [May 5, 2024, 8:21am UTC](https://forums.plex.tv/t/poor-quality-while-streaming/876830 "2024-05-05T08:21:37Z") **Posts on this page:** 1 **Showing post:** 2
### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H) #### Post date: [May 5, 2024, 8:41am UTC](https://forums.plex.tv/t/poor-quality-while-streaming/876830/2 "2024-05-05T08:41:53Z")
From the sound of it, there might be an issue with your remote access setup causing your remote connection to depend on a [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) server (indirect connection). Does the connection show as remote or indirect on the „now playing“ section of your server’s dashboard? ![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png) [https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/) If so you might need to troubleshoot that remote access setup. Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… --- _[View the full topic](https://forums.plex.tv/t/poor-quality-while-streaming/876830)._