# Posters and backgrounds not loading for certain items

**URL:** <https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975>\
**Category:** Metadata & Adding Files\
**Tags:** server-linux\
**Created:** [November 26, 2024, 1:38pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975 "2024-11-26T13:38:16Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Hamilcar](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@Hamilcar](https://forums.plex.tv/u/Hamilcar)\
**Post date:** [November 26, 2024, 1:38pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/1 "2024-11-26T13:38:16Z")

</div>

Server Version#: 1.41.2.9200  
Player Version#: 4.142.1

PMS is running in docker on Unraid.

Hi, I noticed that posters and background images are not loading for certain items:

 ![Screenshot 2024-11-26 at 14.33.53](https://global.discourse-cdn.com/plex/original/4X/9/c/0/9c03066d6b344259b75f1c5e18488cb78011fba0.jpeg)

I tried the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064), I checked and repaired the DB thinking it was a corruption of some sort, I also unmatched / matched the movie again. The other metadata seems to have loaded fine.

Is it a bug ?

---

<div class="post-metadata">

**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [November 26, 2024, 2:15pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/2 "2024-11-26T14:15:08Z")

</div>

Do you have “Prefer local metadata” and/or “Use local assets” enabled for this library?

If the file is an mp4, it could have an embedded poster which the above options would use.

---

<div class="post-metadata">

**Author:** ![Hamilcar](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@Hamilcar](https://forums.plex.tv/u/Hamilcar)\
**Post date:** [November 26, 2024, 2:58pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/3 "2024-11-26T14:58:44Z")

</div>

Both are disabled.

The file is .mkv, also I’ve noticed that if you add the movie to your watchlist, it doesn’t show any poster. is it also something you’ve noticed ?

---

<div class="post-metadata">

**Author:** ![anon5074910](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@anon5074910](https://forums.plex.tv/u/anon5074910)\
**Post date:** [November 26, 2024, 4:55pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/4 "2024-11-26T16:55:50Z")

</div>

They are also missing from [https://watch.plex.tv/it/movie/grand-prix](https://watch.plex.tv/it/movie/grand-prix) which most likely means plex has been legally requested to remove all artwork. This has happened to many movies.

Your best option is to add external artwork yourself.

---

<div class="post-metadata">

**Author:** ![Hamilcar](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@Hamilcar](https://forums.plex.tv/u/Hamilcar)\
**Post date:** [November 26, 2024, 5:34pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/5 "2024-11-26T17:34:55Z")

</div>

Thanks, it’s great to finally have an answer.

It would be great to have some kind of fallback to tmdb for those items.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 24, 2025, 5:35pm UTC](https://forums.plex.tv/t/posters-and-backgrounds-not-loading-for-certain-items/896975/6 "2025-02-24T17:35:20Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.