# Posters Missing

**URL:** <https://forums.plex.tv/t/posters-missing/766509>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [December 26, 2021, 4:25pm UTC](https://forums.plex.tv/t/posters-missing/766509 "2021-12-26T16:25:50Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![anhallrcsd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anhallrcsd/32/12637_2.png) [@anhallrcsd](https://forums.plex.tv/u/anhallrcsd)\
**Post date:** [December 26, 2021, 4:25pm UTC](https://forums.plex.tv/t/posters-missing/766509/1 "2021-12-26T16:25:51Z")

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Server Version#: 1.25.2.5319  
Player Version#: 4.66.1  
After last update posters sporadically disappear and refreshing metadata did not help. Had to reboot PMS before all posters came back. Any ideas on how to resolve this?

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**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [December 26, 2021, 10:49pm UTC](https://forums.plex.tv/t/posters-missing/766509/2 "2021-12-26T22:49:38Z")

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Have the same issue. The Plex Media server.log shows some errors:

```auto
Dec 26, 2021 23:12:32.915 [8116] DEBUG - Request: [192.168.1.171:50196 (Allowed Network (Subnet))] GET /photo/:/transcode?width=60&height=60&minSize=1&upscale=1&url=https%3A%2F%2Fplex.tv%2Fusers%2--removed-- (26 live) TLS GZIP Signed-in Token (-->plexusername<--)
Dec 26, 2021 23:12:32.915 [9460] DEBUG - Request: [192.168.1.171:50195 (Allowed Network (Subnet))] GET /photo/:/transcode?width=120&height=180&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F15233%2Fthumb%2F1631997250%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (26 live) TLS GZIP Signed-in Token (-->plexusername<--)
Dec 26, 2021 23:12:32.915 [9460] DEBUG - Photo transcoder: Request for url [/library/metadata/15233/thumb/1631997250?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Dec 26, 2021 23:12:32.915 [5488] DEBUG - Request: [192.168.1.171:50197 (Allowed Network (Subnet))] GET /photo/:/transcode?width=60&height=60&minSize=1&upscale=1&url=https%3A%2F%2Fplex.tv%2Fusers%2--removed-- (26 live) TLS GZIP Signed-in Token (-->plexusername<--)
Dec 26, 2021 23:12:32.915 [12444] DEBUG - Request: [192.168.1.171:50191 (Allowed Network (Subnet))] GET /photo/:/transcode?width=120&height=180&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F14574%2Fthumb%2F1631997048%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (26 live) TLS GZIP Signed-in Token (-->plexusername<--)
Dec 26, 2021 23:12:32.915 [12444] DEBUG - Photo transcoder: Request for url [/library/metadata/14574/thumb/1631997048?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Dec 26, 2021 23:12:32.916 [9460] DEBUG - The cache file did not exist, but the original did [C:\Users\Plex\AppData\Local\Plex Media Server\Cache\PhotoTranscoder\f4\f4c1689aab7c7f8c4515d4c02bfc26cfe4de4ca1.jpg].
Dec 26, 2021 23:12:32.916 [12444] DEBUG - The cache file did not exist, but the original did [C:\Users\Plex\AppData\Local\Plex Media Server\Cache\PhotoTranscoder\a8\a8185f5a7eddd2f62a508a20c70e5a468e685783.jpg].
Dec 26, 2021 23:12:32.920 [7804] DEBUG - Request: [192.168.1.171:50203 (Allowed Network (Subnet))] GET /statistics/bandwidth?timespan=6 (27 live) TLS GZIP Signed-in Token (-->plexusername<--)
Dec 26, 2021 23:12:32.921 [12444] ERROR - Format [JPEG] - Insufficient memory (case 4)
Dec 26, 2021 23:12:32.921 [12444] ERROR - Error resizing an image, we don't trust what we cached [C:\Users\Plex\AppData\Local\Plex Media Server\Cache\PhotoTranscoder\a8\a8185f5a7eddd2f62a508a20c70e5a468e685783.jpg]

```

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<div class="post-metadata">

**Author:** ![db907](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@db907](https://forums.plex.tv/u/db907)\
**Post date:** [December 27, 2021, 5:50am UTC](https://forums.plex.tv/t/posters-missing/766509/3 "2021-12-27T05:50:18Z")

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Have same issue. And restarting server fixed it for now.

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**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [December 28, 2021, 9:48am UTC](https://forums.plex.tv/t/posters-missing/766509/4 "2021-12-28T09:48:30Z")

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Yep. but restarting it everyday… It must have something to do with the nightly scheduled tasks Plex is doing. Because every day different posters are missing. I’m gonna do a restart and disable all tasks and then enable them one by one. See what’s causing havoc.  
I do have an end time set for my tasks. Maybe one that gets the bundles is terminated too early? Will disable that one first and then forward on that.

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**Author:** ![wdpaynter](https://avatars.discourse-cdn.com/v4/letter/w/848f3c/32.png) [@wdpaynter](https://forums.plex.tv/u/wdpaynter)\
**Post date:** [January 5, 2022, 12:40am UTC](https://forums.plex.tv/t/posters-missing/766509/5 "2022-01-05T00:40:22Z")

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Same here. Has it been resolved for you? Thx

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**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [January 6, 2022, 5:10pm UTC](https://forums.plex.tv/t/posters-missing/766509/6 "2022-01-06T17:10:12Z")

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Yes, just did:

Disabled the Guest account on the machine. Why it was enabled, I don’t know but disabling it, immediately solved the issue.

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**Author:** ![wdpaynter](https://avatars.discourse-cdn.com/v4/letter/w/848f3c/32.png) [@wdpaynter](https://forums.plex.tv/u/wdpaynter)\
**Post date:** [January 6, 2022, 6:01pm UTC](https://forums.plex.tv/t/posters-missing/766509/7 "2022-01-06T18:01:33Z")

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Thanks! I restarted Plex server and it is resolved…for now

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**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [January 7, 2022, 4:03pm UTC](https://forums.plex.tv/t/posters-missing/766509/8 "2022-01-07T16:03:54Z")

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Well, that worked for a day. Once again the posters are gone with the same error. Dug a little deeper in the Power Saving settings and disabled HDD going to sleep after xxx minutes (0 = never), although it’s runbning from an NVMe drive, and disabled some other settings that may lead to a sleep or suspend mode of hardware (USB and PCIe).

The machine is headless. Maybe attaching a monitor to the IGP HDMI port? (It’s an i5-9600K).  
Little annoying drama.

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<div class="post-metadata">

**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [January 8, 2022, 2:44pm UTC](https://forums.plex.tv/t/posters-missing/766509/9 "2022-01-08T14:44:01Z")

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So far the powersave disablement options fixed a lot. After some hours of not touching my Plex, all images are still loaded.

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<div class="post-metadata">

**Author:** ![disone](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/disone/32/4150_2.png) [@disone](https://forums.plex.tv/u/disone)\
**Post date:** [January 30, 2022, 10:39pm UTC](https://forums.plex.tv/t/posters-missing/766509/10 "2022-01-30T22:39:00Z")

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And disabling Windows Defender for scanning the folders were the images are stored helped even more.  
That’s:  
` C:\Users\[Insert the username Plex is running under here]\AppData\Local\Plex Media Server\Cache\PhotoTranscoder\`  
If that folder is disabled, folders in that folder will not be scanned as well.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 30, 2022, 10:39pm UTC](https://forums.plex.tv/t/posters-missing/766509/11 "2022-04-30T22:39:46Z")

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