# PR4100 Plex Media Server Issues

**URL:** <https://forums.plex.tv/t/pr4100-plex-media-server-issues/942299>\
**Category:** Plex Media Server\
**Tags:** server-western-digital\
**Created:** [August 31, 2026, 4:08am UTC](https://forums.plex.tv/t/pr4100-plex-media-server-issues/942299 "2026-08-31T04:08:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![javiealba](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@javiealba](https://forums.plex.tv/u/javiealba)\
**Post date:** [August 31, 2026, 4:08am UTC](https://forums.plex.tv/t/pr4100-plex-media-server-issues/942299/1 "2026-08-31T04:08:20Z")

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I can’t seem to get this plex media server running to add my media to plex. I login to my PR4100 and go to the app, click on configure

 ![image](https://global.discourse-cdn.com/plex/original/4X/b/7/3/b73e50f242de3e4a51cacf4a6b3e3099baaa7686.png)

Then it tasks me with logging in, and takes me to the plex main page. When I click on your media it asks me to download plex media server. I’m stuck in a circle here.

 ![image](https://global.discourse-cdn.com/plex/original/4X/2/3/3/2331e076fe9fefed568bff37e6ab316f91d4c506.png)

If anyone knows how to resolve this issue please advise and thanks.

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<div class="post-metadata">

**Author:** ![Atomatth](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/atomatth/32/314355_2.png) [@Atomatth](https://forums.plex.tv/u/Atomatth)\
**Post date:** [August 31, 2026, 12:46pm UTC](https://forums.plex.tv/t/pr4100-plex-media-server-issues/942299/2 "2026-08-31T12:46:51Z")

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Can you manually input the IP address in your browser followed by `:32400/web` instead of using the Configure button? Is your NAS on the same network (subnet) as where ever you’re browsing from?

Please double check that your browser is allowing local connections, see: [Important note about the Plex Web app - Local Network Access](https://forums.plex.tv/t/important-note-about-the-plex-web-app-local-network-access/933264)

Please download the latest PMS version here: [https://www.plex.tv/media-server-downloads/?cat=nas&plat=wd](https://www.plex.tv/media-server-downloads/?cat=nas&plat=wd)

It might be helpful to review this other forum thread: [https://forums.plex.tv/t/wd-mycloud-server-inaccessible-after-installing-latest-update/940866](https://forums.plex.tv/t/wd-mycloud-server-inaccessible-after-installing-latest-update/940866)