Pre-roll videos won't play

roku

#1

Really wanting to take advantage of this feature on the new server (1.9.5.4339) and Roku plex pass client (5.05) on a Roku 3 and a Roku Premier +

So I:

1) On the Rokus selected Play Pre-roll Only in the Cinema trailers item
2) Went to the Server's Extras area and selected "play before all movies" from the drop down
3) unselected the 3 "include cinema trailers from" items, because I don't want trailers, just my pre-roll video
4) input my path C:\source\Intros in the Cinema trailers pre-roll video box
5) copied a known good mp4 file that plex has no issue playing as a part of a library into that location
6) Played a movie on the Roku and am greeted with a We're unable to play this video, make sure the server is running... message
7) It then asks me if I want to continue to the next item and the movie I selected plays fine.

Both Roku's exhibit the same behavior. Can someone help me figure out what I'm doing wrong, or confirm that this is broken on Roku?


#2

Nobody? I'll post this in the server forum and see if it doesn't get an answer from Plex.


#3

disregard my response. seems like it's related to the path maybe as its seen on a windows system. /media/data/prerolls/my_pre_roll.mp4 which is the path for me from root of the system my plex is on. maybe try /source/Intros/


#4

Were you able to fix this? im having the same issue.


#5

I think I found the solution for others trying to fix this edit the movie media library in plex -> Advanced -> Enable Cinema Trailers


#6

Following up on this. You can’t specify just the path, and have it select an item to play randomly, etc. I had to specify the file name, including path, for each item - separating each with a comma.