# Pre-Rolls Broken **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, server-linux\ **Created:** [July 4, 2021, 11:06pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728 "2021-07-04T23:06:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Pittsmaster](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pittsmaster/32/12279_2.png) [@Pittsmaster](https://forums.plex.tv/u/Pittsmaster)\ **Post date:** [July 4, 2021, 11:06pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/1 "2021-07-04T23:06:23Z")
Server Version#: 1.23.4.4712 Pre-rolls stopped working all of a sudden on all clients. I tried on the shield, the web player, and my android phone. I verified no settings were changed anywhere. I can browse to the pre roll videos directly on the windows server that PMS is running on and I have tried restarting the PMS hardware/OS. Any known bugs on this? I can upload logs if needed. Thanks for any help. ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [July 4, 2021, 11:31pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/2 "2021-07-04T23:31:57Z")
I believe this has been acknowledged. ---
**Author:** ![Pittsmaster](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pittsmaster/32/12279_2.png) [@Pittsmaster](https://forums.plex.tv/u/Pittsmaster)\ **Post date:** [July 5, 2021, 6:16pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/3 "2021-07-05T18:16:39Z")
I just applied the update to get to version 1.23.4.4775 and the pre-rolls are still broken. Anyone have any ideas? ---
**Author:** ![planert360](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@planert360](https://forums.plex.tv/u/planert360)\ **Post date:** [July 6, 2021, 7:38am UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/4 "2021-07-06T07:38:32Z")
Just updated to 1.23.4.4775 tonight, and Prerolls are working in browser/webui players, but not in any apps (android player). Just adding info. ---
**Author:** ![Doramius](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/doramius/32/13262_2.png) [@Doramius](https://forums.plex.tv/u/Doramius)\ **Post date:** [July 6, 2021, 11:14pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/5 "2021-07-06T23:14:32Z")
As of the update 1.23.4.4775, this still has not been fixed. I had rolled back my updates to 1.23.2.4600, and they were working again. I didn’t do any special scientific method for choosing that update. I just knew it was working after the end of May when that update was run, and tried it out. Voila. I won’t be updating to any new versions until I can get a definitive answer that any of the new updates have it working. ---
**Author:** ![Pittsmaster](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pittsmaster/32/12279_2.png) [@Pittsmaster](https://forums.plex.tv/u/Pittsmaster)\ **Post date:** [July 6, 2021, 11:15pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/6 "2021-07-06T23:15:50Z")
Great sleuthing! I’m surprised more folks aren’t posting about this error. ---
**Author:** ![Doramius](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/doramius/32/13262_2.png) [@Doramius](https://forums.plex.tv/u/Doramius)\ **Post date:** [July 6, 2021, 11:20pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/7 "2021-07-06T23:20:19Z")
I know of a lot of people who Plex, but aren’t using PreRolls, so that drastically drops the number of people who are affected by it. It took me a few weeks just to find the time to play around with it. In the end I was like, “This is around the time when it worked”, and picked the nearest prior update to see if it worked. It did. I will provide the obligatory “ **BACKUP your Plex server before doing this** ” just in case someone does something they aren’t supposed to or has a different setup for one reason or another, etc. ---
**Author:** ![ddaudio](https://avatars.discourse-cdn.com/v4/letter/d/dbc845/32.png) [@ddaudio](https://forums.plex.tv/u/ddaudio)\ **Post date:** [July 13, 2021, 6:33pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/8 "2021-07-13T18:33:52Z")
Just applied the update Version 1.23.4.4805 and sadly they are still broken. ☹ ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [July 16, 2021, 6:19pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/9 "2021-07-16T18:19:49Z")
Just adding onto this as well for exposure. Would love to get this feature back working. 1.23.5.4801 on Linux still broken. ---
**Author:** ![JasonsPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonsplex/32/133693_2.png) [@JasonsPlex](https://forums.plex.tv/u/JasonsPlex)\ **Post date:** [July 18, 2021, 12:53pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/11 "2021-07-18T12:53:13Z")
Just chiming in pre-rolls are definitely broke. ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [July 19, 2021, 2:06pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/12 "2021-07-19T14:06:21Z")
@Pittsmaster You may want to tag additional platforms in this since I’m pretty sure this is a cross-platform issue - that may give it more visibility. Tagging a Ninja may not be a bad idea either - @OttoKerner (sorry, you were chosen at random lol) I only care so much about this feature because it lets me advertise to users the ability to change the quality of their stream with my pre-roll - without that users settle unknowingly for the default 720p - and the other solution for streaming quality is taking…a while. ---
**Author:** ![Pittsmaster](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pittsmaster/32/12279_2.png) [@Pittsmaster](https://forums.plex.tv/u/Pittsmaster)\ **Post date:** [July 21, 2021, 9:46pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/13 "2021-07-21T21:46:41Z")
FYI - Windows 1.23.6.4810 still has pre-rolls broken. Odd that this is getting no love. ---
**Author:** ![Can0nTV](https://avatars.discourse-cdn.com/v4/letter/c/8e7dd6/32.png) [@Can0nTV](https://forums.plex.tv/u/Can0nTV)\ **Post date:** [July 27, 2021, 9:57pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/14 "2021-07-27T21:57:09Z")
I have a thread about it here as well > [@Pre-rolls no longer play on Plex server 1.23.4.4712 and newer](https://forums.plex.tv/t/pre-rolls-no-longer-play-on-plex-server-1-23-4-4712-and-newer/727067): > > Server Version#: 1.23.4.4712 and 1.23.4.4775 Player Version#: all I noticed in the last week that my pre-rolls are no longer working using the official docker image for unRAID. others on a Facebook group dedicated to Plex are also saying the same issue. appears to have stopped working on v1.23.4.4712 and persists after updating to v1.23.4.4775 ---
**Author:** ![Can0nTV](https://avatars.discourse-cdn.com/v4/letter/c/8e7dd6/32.png) [@Can0nTV](https://forums.plex.tv/u/Can0nTV)\ **Post date:** [July 30, 2021, 3:01pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/15 "2021-07-30T15:01:01Z")
just downgraded my unraid docker version to 4707 and pre-rolls are working again `docker pull plexinc/pms-docker:1.23.3.4707-ebb5fe9f3` ---
**Author:** ![Can0nTV](https://avatars.discourse-cdn.com/v4/letter/c/8e7dd6/32.png) [@Can0nTV](https://forums.plex.tv/u/Can0nTV)\ **Post date:** [August 2, 2021, 3:11pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/16 "2021-08-02T15:11:13Z")
I can verify 1.23.3.4707 is the last version where pre-rolls work as intended. any version after that needs 1 cinema trailer enabled first and the pre-roll plays right after the trailer(s). ---
**Author:** ![JasonsPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonsplex/32/133693_2.png) [@JasonsPlex](https://forums.plex.tv/u/JasonsPlex)\ **Post date:** [August 2, 2021, 3:23pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/17 "2021-08-02T15:23:01Z")
1.24 it will hopefully be fixed on. ---
**Author:** ![Doramius](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/doramius/32/13262_2.png) [@Doramius](https://forums.plex.tv/u/Doramius)\ **Post date:** [August 2, 2021, 4:20pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/18 "2021-08-02T16:20:03Z")
> [@kazz3r24](#): > > I only care so much about this feature because it lets me advertise to users the ability to change the quality of their stream with my pre-roll - without that users settle unknowingly for the default 720p - and the other solution for streaming quality is taking…a while. I also create Pre-Rolls to send messages like when I am planning to take Plex down for hardware upgrades, etc. Came in real handy when I had moved, and I had 2 weeks where the preroll let people know that the server would be down for a day for the move. ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [August 2, 2021, 4:40pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/19 "2021-08-02T16:40:31Z")
I used to do that, but I’ve since moved to using [statuspage.io](http://statuspage.io) by Atlassian and just have my users subscribe to it for updates. ---
**Author:** ![DarS23](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dars23/32/308522_2.png) [@DarS23](https://forums.plex.tv/u/DarS23)\ **Post date:** [August 2, 2021, 5:09pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/20 "2021-08-02T17:09:43Z")
If you only want to play the preroll, you can disable all trailer in the server settings, and set the Plex player to play 1 trailer before movies. ![2021-08-02_13-07-32](https://global.discourse-cdn.com/plex/original/3X/2/3/23628ab2b3f275b6b12721bc3375157f7cc96b51.jpeg) ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [August 4, 2021, 2:34pm UTC](https://forums.plex.tv/t/pre-rolls-broken/726728/21 "2021-08-04T14:34:05Z")
This may be resolved in 1.24.0.4897. > [Plex Media Server - #453 by drzoidberg33](https://forums.plex.tv/t/plex-media-server/30447/453) - (Playback) Pre-rolls wouldn’t play unless cinema trailers were enabled (#12819) [Next page](https://forums.plex.tv/t/pre-rolls-broken/726728.md?page=2)