Premium Music Library not using Premium Agent

Plex Media Server Desktops & Laptops
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Server Version#: 1.14.1.5488

I have signed up to Premium and have created a new Music Library (with the Premium option ticked), pointed at my existing media folders.

The library is clearly not pulling in any details from Gracenote - all of the artist bios are from Last.fm and there are no album reviews.

When I go to “fix match”->options for an album I don’t have an option to use the Premium Music Agent - just “Personal Media Artists” and “Last.fm” - should I see the premium agent there?

It feels like the library is not marked as “premium” and so not using the Premium agent but I don’t know how to check

Any help gratefully received.

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If you Edit your library, go to the ‘Advanced’ tab and you see adrop-down selector for the Agent, you don’t have a Premium library.

If you on the other hand can see ‘Premium Music settings’, you have indeed a premium Library.

Gracenote is only providing some features to a premium library. It doesn’t necessarily provide all the meta data.

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Thanks for the reply. On that basis I DO have a premium library but no reviews have been downloaded for any of the albums and all the artist bios are from Last.fm, so not sure what’s happening - other than I don’t think I need to keep the premium subscription!

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Album reviews haven’t been working for a long time.

If you want to unsubscribe from the Plex Pass, be aware that the Premium music library is not all that it gives you.
https://support.plex.tv/articles/201751006-plex-pass-feature-overview/

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Thanks again for the reply. It is a bit misleading that the page you linked to says: “Enjoy better artwork and artist bios, album reviews, improved matching, automatic lyrics from LyricFind, and more.” if reviews haven’t worked for a long time. Do you know if there is a fix likely? FWIW I can’t get Lyrics to work either…

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