# PreRolls not working

**URL:** <https://forums.plex.tv/t/prerolls-not-working/910963>\
**Category:** Plex Players\
**Tags:** ios\
**Created:** [March 31, 2025, 8:19pm UTC](https://forums.plex.tv/t/prerolls-not-working/910963 "2025-03-31T20:19:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![WhyCali](https://avatars.discourse-cdn.com/v4/letter/w/8c91f0/32.png) [@WhyCali](https://forums.plex.tv/u/WhyCali)\
**Post date:** [March 31, 2025, 8:19pm UTC](https://forums.plex.tv/t/prerolls-not-working/910963/1 "2025-03-31T20:19:15Z")

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PreRolls are not working on the NEW iOS App. Is this going to be fixed or am I missing something?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [March 31, 2025, 8:58pm UTC](https://forums.plex.tv/t/prerolls-not-working/910963/2 "2025-03-31T20:58:17Z")

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It will be fixed among other Player Experience settings.

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**Author:** ![scarbrtj.e](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@scarbrtj.e](https://forums.plex.tv/u/scarbrtj.e)\
**Post date:** [June 3, 2025, 3:35am UTC](https://forums.plex.tv/t/prerolls-not-working/910963/4 "2025-06-03T03:35:56Z")

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Will be good to have this fixed.

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**Author:** ![nastybaloo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nastybaloo/32/281349_2.png) [@nastybaloo](https://forums.plex.tv/u/nastybaloo)\
**Post date:** [June 26, 2025, 10:52am UTC](https://forums.plex.tv/t/prerolls-not-working/910963/5 "2025-06-26T10:52:11Z")

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\*\*Hi guys.  
Prerolls are not working on anything, mine does the exact same as yours, it does find the preroll videos, but will not play them.  
AND WHY ISNT ANYONE FROM PLEX RESPONDING TO THIS???

Please advise what is going on?\*\*

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**Author:** ![APlusMedia](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@APlusMedia](https://forums.plex.tv/u/APlusMedia)\
**Post date:** [July 17, 2025, 6:26pm UTC](https://forums.plex.tv/t/prerolls-not-working/910963/6 "2025-07-17T18:26:47Z")

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I’m having the same issue with IOS and IpadOS apps. Prerolls work on windows app and browser but will not play on the mobile apps mentioned. I haven’t tried the Apple tv app yet however. Server version is 1.41.9.9961 and IOS app is 2025.20.0.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 15, 2025, 8:01pm UTC](https://forums.plex.tv/t/prerolls-not-working/910963/8 "2025-10-15T20:01:35Z")

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