# Primary flex account possibly hacked

**URL:** <https://forums.plex.tv/t/primary-flex-account-possibly-hacked/747964>\
**Category:** General Discussions\
**Created:** [October 3, 2021, 12:16pm UTC](https://forums.plex.tv/t/primary-flex-account-possibly-hacked/747964 "2021-10-03T12:16:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![carieger](https://avatars.discourse-cdn.com/v4/letter/c/f04885/32.png) [@carieger](https://forums.plex.tv/u/carieger)\
**Post date:** [October 3, 2021, 12:16pm UTC](https://forums.plex.tv/t/primary-flex-account-possibly-hacked/747964/1 "2021-10-03T12:16:12Z")

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I received a notification that my email address was changed on my primary about, and am no longer able to access the. How can I get this looked into by Plex support?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 3, 2021, 12:26pm UTC](https://forums.plex.tv/t/primary-flex-account-possibly-hacked/747964/2 "2021-10-03T12:26:30Z")

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Please contact [Contact | Plex](https://www.plex.tv/contact/?option=plex-pass-billing)  
Provide as much detail info as possible.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 1, 2022, 12:27pm UTC](https://forums.plex.tv/t/primary-flex-account-possibly-hacked/747964/3 "2022-01-01T12:27:14Z")

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