# Problem claiming this server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [March 22, 2021, 5:47pm UTC](https://forums.plex.tv/t/problem-claiming-this-server/702972 "2021-03-22T17:47:20Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![atatistcheff](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@atatistcheff](https://forums.plex.tv/u/atatistcheff)\ **Post date:** [March 22, 2021, 5:47pm UTC](https://forums.plex.tv/t/problem-claiming-this-server/702972/1 "2021-03-22T17:47:20Z")
I’ve had Plex installed for several years on my Ubuntu system. For some reason recently it started giving me the “No soup for you” message from the local system. I could still manage it from a different machine but the local system seemed to be hosed. Nothing I tried, including editing the Preferences.xml as noted in other posts, worked. Finally, I uninstalled Plex and renamed the /var/lib/plexmediaserver folder to plexmediaservr.bak. I then reinstalled the latest version with dpkg -i . Now, when I go to localhost:32400/web and try to setup the server I get the dreaded “Problem claiming this server” message. Nothing I do can make this go away or allow me to get Plex working again. I’m fine setting it up again, it’s not that difficult but how does one get past this error message? The entries in Plex Media Server.log are below. Mar 22, 2021 11:45:04.207 [0x7f4a926ca700] DEBUG - Request: [127.0.0.1:44604 (Loopback)] PUT /:/prefs?PublishServerOnPlexOnlineKey=1 (5 live) GZIP Token () Mar 22, 2021 11:45:04.208 [0x7f4a926ca700] DEBUG - MyPlex: Toggling server publish state. Mar 22, 2021 11:45:04.208 [0x7f4a926ca700] DEBUG - MyPlex: start public ip check and mapping - current mapped state: ‘Mapped - Not Published (Bad Authentication)’. Mar 22, 2021 11:45:04.208 [0x7f4a91ec9700] DEBUG - Completed: [127.0.0.1:44604] 200 PUT /:/prefs?PublishServerOnPlexOnlineKey=1 (5 live) GZIP 0ms 323 bytes (pipelined: 2) Mar 22, 2021 11:45:04.961 [0x7f4a926ca700] DEBUG - Request: [127.0.0.1:44604 (Loopback)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxx5YLF9a (5 live) GZIP Token () Mar 22, 2021 11:45:04.962 [0x7f4a926ca700] DEBUG - HTTP requesting POST [https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx5YLF9a](https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx5YLF9a) Mar 22, 2021 11:45:05.300 [0x7f4a926ca700] ERROR - Error issuing curl\_easy\_perform(handle): 60 Mar 22, 2021 11:45:05.300 [0x7f4a926ca700] WARN - HTTP error requesting POST [https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx5YLF9a](https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx5YLF9a) (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) Mar 22, 2021 11:45:05.300 [0x7f4a926ca700] DEBUG - MyPlex: Did token exchange for claim (returnCode: -60) Mar 22, 2021 11:45:05.300 [0x7f4a926ca700] DEBUG - Need to restart some processes because of a change to the security environment. Mar 22, 2021 11:45:05.300 [0x7f4a926ca700] DEBUG - MyPlex: Got a token poked, let’s act on it. Mar 22, 2021 11:45:05.300 [0x7f4a80ddf700] DEBUG - PluginRepository::setStartState: 0, initializing Mar 22, 2021 11:45:05.300 [0x7f4a80ddf700] DEBUG - Stopping [com.plexapp.system]. Mar 22, 2021 11:45:05.300 [0x7f4a80ddf700] DEBUG - [com.plexapp.system] Killing. Mar 22, 2021 11:45:05.301 [0x7f4a80ddf700] DEBUG - PluginRepository::setStartState: 1, startingSystem Mar 22, 2021 11:45:05.301 [0x7f4a80ddf700] DEBUG - Starting file watcher for com.plexapp.system Mar 22, 2021 11:45:05.301 [0x7f4a80ddf700] DEBUG - Plugin: not setting user token for plugin Mar 22, 2021 11:45:05.301 [0x7f4a926ca700] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/user/privacy?X-Plex-Token=](https://plex.tv/api/v2/user/privacy?X-Plex-Token=) Mar 22, 2021 11:45:05.301 [0x7f4a80ddf700] DEBUG - Spawned plug-in com.plexapp.system with PID 16380 Mar 22, 2021 11:45:05.301 [0x7f4a80ddf700] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes Mar 22, 2021 11:45:05.303 [0x7f4a92ecb700] WARN - JobManager: Could not find job for handle 16314 Mar 22, 2021 11:45:05.669 [0x7f4a926ca700] ERROR - Error issuing curl\_easy\_perform(handle): 60 Mar 22, 2021 11:45:05.669 [0x7f4a926ca700] WARN - HTTP error requesting GET [https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate](https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate) or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) Mar 22, 2021 11:45:05.670 [0x7f4a926ca700] WARN - [Analytics] Couldn’t get analytics privacy settings. Trying again soon. Mar 22, 2021 11:45:05.670 [0x7f4a926ca700] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/release\_channels?X-Plex-Token=](https://plex.tv/api/v2/release_channels?X-Plex-Token=) Mar 22, 2021 11:45:06.008 [0x7f4a926ca700] ERROR - Error issuing curl\_easy\_perform(handle): 60 Mar 22, 2021 11:45:06.008 [0x7f4a926ca700] WARN - HTTP error requesting GET [https://plex.tv/api/v2/release\_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate](https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate) or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) Mar 22, 2021 11:45:06.008 [0x7f4a926ca700] WARN - [AutoUpdateRequestHandler] Couldn’t get update channels. Trying again soon. Mar 22, 2021 11:45:06.008 [0x7f4a926ca700] DEBUG - Sync: onMyPlexSignOut Mar 22, 2021 11:45:06.009 [0x7f4a926ca700] DEBUG - HTTP requesting GET [https://plex.tv/api/v2/features?X-Plex-Token=](https://plex.tv/api/v2/features?X-Plex-Token=) Mar 22, 2021 11:45:06.348 [0x7f4a926ca700] ERROR - Error issuing curl\_easy\_perform(handle): 60 Mar 22, 2021 11:45:06.348 [0x7f4a926ca700] WARN - HTTP error requesting GET [https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate](https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate) or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) Mar 22, 2021 11:45:06.349 [0x7f4a926ca700] WARN - FeatureManager: Couldn’t get features. Trying again soon. Mar 22, 2021 11:45:06.349 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44604] 500 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxx5YLF9a (7 live) GZIP 1387ms 533 bytes (pipelined: 3) Mar 22, 2021 11:45:06.349 [0x7f4a926ca700] DEBUG - Request: [127.0.0.1:44638 (Loopback)] GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM\_/Y2VyZWFsMQoxCmxpc3QKMApyMAo\_/Y2VyZWFsMQoxCmRpY3QKMApyMAo\_ (7 live) GZIP Mar 22, 2021 11:45:06.349 [0x7f4a6a7fc700] DEBUG - Request: [127.0.0.1:44640 (Loopback)] GET / (7 live) GZIP Mar 22, 2021 11:45:06.349 [0x7f4a91ec9700] DEBUG - Completed: [127.0.0.1:44640] 200 GET / (7 live) GZIP 0ms 1208 bytes Mar 22, 2021 11:45:06.377 [0x7f4a6a7fc700] DEBUG - Request: [[::1]:60760 (Loopback)] GET /web/favicon.ico (6 live) GZIP Mar 22, 2021 11:45:06.377 [0x7f4a6a7fc700] DEBUG - Final path: “/usr/lib/plexmediaserver/Resources/Plug-ins-c073686f2/WebClient.bundle/Contents/Resources/favicon.ico” Mar 22, 2021 11:45:06.377 [0x7f4a6a7fc700] DEBUG - Content-Length of /usr/lib/plexmediaserver/Resources/Plug-ins-c073686f2/WebClient.bundle/Contents/Resources/favicon.ico is 5430 (of total: 5430). Mar 22, 2021 11:45:06.377 [0x7f4a916c8700] DEBUG - Completed: [[::1]:60760] 200 GET /web/favicon.ico (6 live) GZIP 0ms 5430 bytes (pipelined: 2) Mar 22, 2021 11:45:06.411 [0x7f4a01ffb700] ERROR - Error issuing curl\_easy\_perform(handle): 60 Mar 22, 2021 11:45:06.737 [0x7f4a6a7fc700] DEBUG - Request: [127.0.0.1:44648 (Loopback)] GET /servers (7 live) GZIP Mar 22, 2021 11:45:06.737 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44648] 200 GET /servers (7 live) GZIP 0ms 493 bytes Mar 22, 2021 11:45:06.743 [0x7f4a6a7fc700] DEBUG - Request: [127.0.0.1:44650 (Loopback)] GET /library/sections (7 live) GZIP Mar 22, 2021 11:45:06.743 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44650] 200 GET /library/sections (7 live) GZIP 0ms 474 bytes Mar 22, 2021 11:45:06.748 [0x7f4a6a7fc700] DEBUG - Request: [127.0.0.1:44652 (Loopback)] GET /channels/all (7 live) GZIP Mar 22, 2021 11:45:06.748 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44652] 200 GET /channels/all (7 live) GZIP 0ms 387 bytes Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - Reading 486 bytes in the body, code is 200 Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - [com.plexapp.system] Plug-in running on port 44683. Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - \* Plug-in handles prefix: /system Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - \* Plug-in handles prefix: /player Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - Read configuration for [com.plexapp.system], had 2 prefixes Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - System bundle was restarted, we need to notify other plug-ins Mar 22, 2021 11:45:06.749 [0x7f4a80ddf700] DEBUG - PluginRepository::setStartState: 3, complete Mar 22, 2021 11:45:06.749 [0x7f4a926ca700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM\_/Y2VyZWFsMQoxCmxpc3QKMApyMAo\_/Y2VyZWFsMQoxCmRpY3QKMApyMAo\_ Mar 22, 2021 11:45:06.749 [0x7f4a926ca700] DEBUG - HTTP requesting GET [http://127.0.0.1:44683/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM\_/Y2VyZWFsMQoxCmxpc3QKMApyMAo\_/Y2VyZWFsMQoxCmRpY3QKMApyMAo\_](http://127.0.0.1:44683/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_) Mar 22, 2021 11:45:06.777 [0x7f4a926ca700] DEBUG - HTTP 200 response from GET [http://127.0.0.1:44683/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM\_/Y2VyZWFsMQoxCmxpc3QKMApyMAo\_/Y2VyZWFsMQoxCmRpY3QKMApyMAo\_](http://127.0.0.1:44683/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_) Mar 22, 2021 11:45:06.777 [0x7f4a926ca700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 516 bytes of content. Mar 22, 2021 11:45:06.777 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44638] 200 GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM\_/Y2VyZWFsMQoxCmxpc3QKMApyMAo\_/Y2VyZWFsMQoxCmRpY3QKMApyMAo\_ (6 live) GZIP 428ms 633 bytes Mar 22, 2021 11:45:07.319 [0x7f4a916c8700] DEBUG - Completed: [127.0.0.1:44414] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (5 live) GZIP 20000ms 5 bytes (pipelined: 15) Mar 22, 2021 11:45:07.327 [0x7f4a6a7fc700] DEBUG - Request: [127.0.0.1:44414 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (5 live) GZIP Token () Mar 22, 2021 11:45:07.327 [0x7f4a6a7fc700] DEBUG - Content-Length is -1 (of total: -1). ---
**Author:** ![KudraM](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KudraM](https://forums.plex.tv/u/KudraM)\ **Post date:** [March 22, 2021, 5:51pm UTC](https://forums.plex.tv/t/problem-claiming-this-server/702972/2 "2021-03-22T17:51:11Z")
I’ve had a same-ish problem. Might want to try this and claim the server within 5 minutes. > [@WARNING: Do not EVER sign out everywhere after a password change](https://forums.plex.tv/t/warning-do-not-ever-sign-out-everywhere-after-a-password-change/701862/15): > > @KudraM In all your gyrations, have you: With PMS stopped Settings - Authorized Devices - Server (dropdown) Deleted the multiple instances of the server before attempting to claim it? Signed OUT of Plex/web app & close the winodw Then started Open browser window and claimed? ---
**Author:** ![atatistcheff](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@atatistcheff](https://forums.plex.tv/u/atatistcheff)\ **Post date:** [March 22, 2021, 5:56pm UTC](https://forums.plex.tv/t/problem-claiming-this-server/702972/3 "2021-03-22T17:56:30Z")
Thanks for the quick reply. Just after I submitted I figured it out. I was doing some SSL decryption and not using a trusted key. The errors in the log are related to the SSL certificate. My bad… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 20, 2021, 5:57pm UTC](https://forums.plex.tv/t/problem-claiming-this-server/702972/4 "2021-06-20T17:57:00Z")
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