# Problem installing an agent on Mac

**URL:** <https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952>\
**Category:** Dev/API Corner\
**Tags:** scanner-agent-dev\
**Created:** [November 15, 2013, 12:14am UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952 "2013-11-15T00:14:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![itamarj](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@itamarj](https://forums.plex.tv/u/itamarj)\
**Post date:** [November 15, 2013, 12:14am UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952/1 "2013-11-15T00:14:25Z")

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Hey,&nbsp;

I tried to installed .ngo importer agent on my mac it doesn't work. I unzip the file into my plug in directory and restarted the computer but still it doesn't show up in my agent. I did the same thing on my PC and it work.&nbsp;

I'm a missing a step on my mac?

&nbsp;

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**Author:** ![itamarj](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@itamarj](https://forums.plex.tv/u/itamarj)\
**Post date:** [November 15, 2013, 12:14am UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952/2 "2013-11-15T00:14:40Z")

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I'm trying to install this:

[http://forums.plexapp.com/index.php/topic/84634-metadata-agent-for-xml-generated-with-thumbgen/](http://forums.plexapp.com/index.php/topic/84634-metadata-agent-for-xml-generated-with-thumbgen/)

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**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\
**Post date:** [November 15, 2013, 4:43pm UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952/3 "2013-11-15T16:43:48Z")

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Make sure the name of the file/folder is Thumbgen .nfo Importer.bundle after unzipping. Then move Thumbgen .nfo Importer.bundle to ~/Library/Application Support/Plex Media Server/Plug-ins. The easiest way to find this folder is to use the _Go to folder..._ option in the _Go_ menu of the Finder.  
 ![48377923.png](http://img837.imageshack.us/img837/3491/48377923.png)  
~ is your home folder. If you can't find your Library folder, have a look at [OS X Lion: Where did my Library go?](http://reviews.cnet.com/8301-13727_7-20082044-263/os-x-lion-where-did-my-library-go/)

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**Author:** ![itamarj](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@itamarj](https://forums.plex.tv/u/itamarj)\
**Post date:** [November 18, 2013, 1:26am UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952/4 "2013-11-18T01:26:30Z")

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Thanks for you help! That was the folder I installed it.

I found out that the agent doesn't show up under settings (like in my PC) , but I do get to choose it when I import files or scanning them. At least it works!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2019, 12:27am UTC](https://forums.plex.tv/t/problem-installing-an-agent-on-mac/46952/5 "2019-12-21T00:27:40Z")

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