# Problem loading Marvel Netflix shows \[solved\]

**URL:** <https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [February 25, 2022, 2:06am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127 "2022-02-25T02:06:01Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![gavin1970g\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@gavin1970g\_gmail\_com](https://forums.plex.tv/u/gavin1970g_gmail_com)\
**Post date:** [February 25, 2022, 2:06am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/1 "2022-02-25T02:06:01Z")

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Server Version#: 1.25.6.5577  
Player Version#: Browser

I’ve been trying to load the Marvel Netflix shows onto Plex, but am having trouble. The Daredevil series appears without problem. All of the other shows appear briefly when I scan the folders but after a couple of minutes they disappear again. As far as I can see all of the shows are labelled correctly and in the same format as Daredevil, But I can’t get them to stay in the library.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [February 25, 2022, 2:17am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/2 "2022-02-25T02:17:52Z")

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Can you provide details on the folder structure, and naming format you use for your library?

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**Author:** ![gavin1970g\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@gavin1970g\_gmail\_com](https://forums.plex.tv/u/gavin1970g_gmail_com)\
**Post date:** [February 25, 2022, 2:28am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/3 "2022-02-25T02:28:00Z")

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Folder structure is \Video\Superheroes\Marvel Universe\TV\Netflix Series\Marvel’s Luke Cage (2016)\Season 01  
It was originally just Luke Cage but I changed it to Marvel’s Luke cage as an attempt to see if that would fix the issue.

Naming format is Luke Cage - S01E01 - Moment of Truth.mkv

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**Author:** ![AmazingRando24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amazingrando24/32/351517_2.png) [@AmazingRando24](https://forums.plex.tv/u/AmazingRando24)\
**Post date:** [February 25, 2022, 2:39am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/4 "2022-02-25T02:39:06Z")

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As a side note, you might save lots of headache naming things in the future by using the program FileBot. Automatically names things in a way that Plex expects to see it.

Looking at your folder structure, I’m wondering if it’s a bit long if Plex is looking at the top level. Just a thought.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [February 25, 2022, 2:39am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/5 "2022-02-25T02:39:07Z")

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What folder did you set plex to look for?

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [February 25, 2022, 2:41am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/6 "2022-02-25T02:41:39Z")

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> [@AmazingRando24](#):
>
> Looking at your folder structure, I’m wondering if it’s a bit long if Plex is looking at the top level. Just a thought.

I’m gonna bet that the library path is `\Video\Superheroes\Marvel Universe\TV` which is what is confusing plex. Having a intermediate directory of `Netflix Series` just confuses Plex, and Im betting all the shows are being lumped together. Fixing the folder structure and doing the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) should take care of this.

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**Author:** ![gavin1970g\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@gavin1970g\_gmail\_com](https://forums.plex.tv/u/gavin1970g_gmail_com)\
**Post date:** [February 25, 2022, 2:45am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/7 "2022-02-25T02:45:58Z")

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> Looking at your folder structure, I’m wondering if it’s a bit long if Plex is looking at the top level.

I did consider that, but it’s picking up Daredevil with no problem and that’s under exactly the same folder structure.

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**Author:** ![gavin1970g\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@gavin1970g\_gmail\_com](https://forums.plex.tv/u/gavin1970g_gmail_com)\
**Post date:** [February 25, 2022, 2:47am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/8 "2022-02-25T02:47:06Z")

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> What folder did you set plex to look for?

Initially I set it to the Netflix Series level but then I tried adding in the individual series folders directly.

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**Author:** ![AmazingRando24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amazingrando24/32/351517_2.png) [@AmazingRando24](https://forums.plex.tv/u/AmazingRando24)\
**Post date:** [February 25, 2022, 2:47am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/9 "2022-02-25T02:47:21Z")

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Also, try naming the file “Marvel’s…”

The titles in the file names should appear exactly as they do in the TVDB. I have these too, and they work that way.

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**Author:** ![gavin1970g\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@gavin1970g\_gmail\_com](https://forums.plex.tv/u/gavin1970g_gmail_com)\
**Post date:** [February 25, 2022, 2:50am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/10 "2022-02-25T02:50:10Z")

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> [@dbirch](#):
>
> Having a intermediate directory of `Netflix Series` just confuses Plex

And it seems like you’re right. I moved all of the folders up a level and Plex has immediately picked everything up. Simple solution that completely escaped my brain.

Thanks for your help.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [February 25, 2022, 2:59am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/11 "2022-02-25T02:59:31Z")

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> [@gavin1970g\_gmail\_com](#):
>
> Initially I set it to the Netflix Series level but then I tried adding in the individual series folders directly.

Just an FYI you should never add a folder `<seriesname>` to your plex library. You should point plex to `TV` and use `TV\<seriesname>` or some variation of that. (if that makes sense)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 26, 2022, 2:59am UTC](https://forums.plex.tv/t/problem-loading-marvel-netflix-shows-solved/778127/12 "2022-05-26T02:59:35Z")

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