# Problem when Reclaiming Server

**URL:** <https://forums.plex.tv/t/problem-when-reclaiming-server/796091>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 7, 2022, 3:31pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091 "2022-06-07T15:31:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bjenkins88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bjenkins88/32/89599_2.png) [@bjenkins88](https://forums.plex.tv/u/bjenkins88)\
**Post date:** [June 7, 2022, 3:31pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091/1 "2022-06-07T15:31:46Z")

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Server Version#: DSM 7.0.1 Update 3  
Player Version#: 1.26.0.5715-7000  
I’ve always gotten along without needing to know too much about the systems side of Plex, but now I am lost. Any help would be appreciated.

I upgraded to DSM 7. I did the steps to give Plexmediaserver full control. It seems like it all installed fine. When I logged in the first time, it said that I needed to reclaim the server. I have 2 Plex servers on two different synology devices, one at home and one that I keep at the office. I reclaimed the work server as one of my userids (probably not the same one I used previously), and, I can actually see the libraries when I login remotely to Plex. BUT I can’t give access to any other users, nor can I see the libraries when I login with any of the other userids. I had a user setup for the library at the office, and it had full control over the Plex libraries - now it cannot even see those libraries. When I am logged in, I can’t really change any settings for the Plex work server, but I can for the home server. I did also try reclaiming the server with the other userid, but it didn’t work either. I couldn’t see anything at all that way.

Any suggestions or ideas what I can try next? Thanks so much!

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 7, 2022, 4:04pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091/2 "2022-06-07T16:04:58Z")

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You want both servers claimed by the same account, correct?

Current:  
PMS1 claimed by User1  
PMS2 claimed by User2

Desired:  
PMS1 & PMS2 claimed by User1

1. The NAS you want to re-claim must be running DSM 7.x.
2. You will need the Plex Media Server file (.apk) to re-install on the desired server. You can download it from [plex.tv/downloads](https://www.plex.tv/media-server-downloads/) if needed.

On the Synology NAS for PMS2, uninstall Plex Media Server using the “keep” option. Then re-install Plex using the “Plex Claim Token” option, using User1 to generate the claim token.

See Synology FAQ #15:[FAQ 15: Claiming & Connecting to a troublesome Synology server](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/21)

There are other options, but the keep / claim token is the easiest. FAQ 15 also has info if the Synology is running DSM 6.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 5, 2022, 4:05pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091/3 "2022-09-05T16:05:30Z")

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