# Problem when Reclaiming Server

**URL:** <https://forums.plex.tv/t/problem-when-reclaiming-server/796091>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 7, 2022, 3:31pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091 "2022-06-07T15:31:46Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 7, 2022, 4:04pm UTC](https://forums.plex.tv/t/problem-when-reclaiming-server/796091/2 "2022-06-07T16:04:58Z")

</div>

You want both servers claimed by the same account, correct?

Current:  
PMS1 claimed by User1  
PMS2 claimed by User2

Desired:  
PMS1 & PMS2 claimed by User1

1. The NAS you want to re-claim must be running DSM 7.x.
2. You will need the Plex Media Server file (.apk) to re-install on the desired server. You can download it from [plex.tv/downloads](https://www.plex.tv/media-server-downloads/) if needed.

On the Synology NAS for PMS2, uninstall Plex Media Server using the “keep” option. Then re-install Plex using the “Plex Claim Token” option, using User1 to generate the claim token.

See Synology FAQ #15:[FAQ 15: Claiming & Connecting to a troublesome Synology server](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/21)

There are other options, but the keep / claim token is the easiest. FAQ 15 also has info if the Synology is running DSM 6.

---

_[View the full topic](https://forums.plex.tv/t/problem-when-reclaiming-server/796091)._