# Problem with adding TV Shows with TheTVDB agent **URL:** \ **Category:** General Discussions\ **Created:** [March 27, 2018, 5:45pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558 "2018-03-27T17:45:18Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 27, 2018, 5:45pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/1 "2018-03-27T17:45:18Z")
Hi When adding tv series with TheTVDB agent no metadata is downloaded to the series and the episodes. If I change the agent to “The Movie Database” all data s downloaded including episode titles, plots etc. Is TheTVDB Agent not working properly? It does not matter what TV series I try the above on, the result is the same. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 27, 2018, 6:43pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/2 "2018-03-27T18:43:00Z")
You’ll need to provide more details such as the show you are having issues with, the filenames you are using, and providing the scanner and agent logs. ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 27, 2018, 7:32pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/3 "2018-03-27T19:32:41Z")
The show: Arrow. Filename example: arrow.s01e01.hybrid.720p.mkv where do I find the logs? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 27, 2018, 8:47pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/4 "2018-03-27T20:47:57Z")
From Plex Web Settings \ Server \ Help \ Download Logs ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 4:21am UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/5 "2018-03-28T04:21:07Z")
Log files attached ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 28, 2018, 4:36pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/6 "2018-03-28T16:36:02Z")
There are some errors in your log trying to obtain the metadata. TheTVDB does have issues from time to time, so it could have just been a glitch. Try restarting PMS and see if that helps. Another thing I see is that you are just renaming your files. This will not help if something does not match. Plex has a memory of what it tried to match before. You need to do a Plex Dance (see my signature) for those files after renaming them. ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 5:07pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/7 "2018-03-28T17:07:06Z")
Hi I tried renaming the files after i posted yesterday to see if that would make a difference. And this error is something I have been experiencing for some time now. And not only with this series. When I looked in the log files I saw a certificate error. Could this perhaps be the cause of the problem? 2018-03-27 21:31:07,094 (1324) : INFO (logkit:16) - JWT Error: (urlopen error [SSL: CERTIFICATE\_VERIFY\_FAILED] certificate verify failed (\_ssl.c:590)) - ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 28, 2018, 5:09pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/8 "2018-03-28T17:09:00Z")
That is a symptom, not a cause. Have you try restarting PMS? ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 5:17pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/9 "2018-03-28T17:17:33Z")
Hi Yes the server is restarted everry morning. ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 5:21pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/10 "2018-03-28T17:21:36Z")
And I have just tried a manual restart of Plex Media Server. It has no effect when I try to update afterwards ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 28, 2018, 5:45pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/11 "2018-03-28T17:45:19Z")
Can you get me the entire log file with nothing removed? ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 6:11pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/12 "2018-03-28T18:11:51Z")
I am not sure I want to publish my entire set of logs here. Sorry. Is there any way you could tell me what to look for? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 28, 2018, 6:15pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/13 "2018-03-28T18:15:52Z")
PM the file to me. ---
**Author:** ![snakebyte73](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@snakebyte73](https://forums.plex.tv/u/snakebyte73)\ **Post date:** [March 28, 2018, 6:19pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/14 "2018-03-28T18:19:06Z")
Shoud have been sent to you now ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [March 28, 2018, 6:20pm UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/15 "2018-03-28T18:20:42Z")
Got it. Will let you know what I find. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:49am UTC](https://forums.plex.tv/t/problem-with-adding-tv-shows-with-thetvdb-agent/230558/16 "2020-01-08T00:49:20Z")