# Problem with getting metadata using HamaTV **URL:** \ **Category:** Dev/API Corner\ **Tags:** scanner-agent-dev\ **Created:** [September 7, 2016, 7:49am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538 "2016-09-07T07:49:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dangoon](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@Dangoon](https://forums.plex.tv/u/Dangoon)\ **Post date:** [September 7, 2016, 7:49am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/1 "2016-09-07T07:49:52Z")
Hello, I am using Absolute Series Scanner and HamaTV. But somehow none of my anime is download their thumbnail/etc… Is there something wrong with my set up or does anyone know how to fix this? [https://gyazo.com/d525461c7c1086c86de5c8e397de8ee3](https://gyazo.com/d525461c7c1086c86de5c8e397de8ee3) Thank you ---
**Author:** ![ZeroQI](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zeroqi/32/6522_2.png) [@ZeroQI](https://forums.plex.tv/u/ZeroQI)\ **Post date:** [September 7, 2016, 8:20am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/2 "2016-09-07T08:20:33Z")
Why isn’t this posted in the agent thread? Said thread had multiple times people reporting of missing posters, so i believe you didn’t search… First check agent log. It should have the answer and a write permission error while saving the posters most likelly… It should have been added to your post to be fair, as it is advised in the readme troubleshooting section, so it is fair to assume you didn’t read it, so you might also have downloaded the agent at the wrong place… The read-me troubleshooting section has a note for missing posters: `If posters are missing, check that all the data folders are created and the agent is where it should be (see folder list above)` Install section: `MANDATORY: Go into the agent data folder ("Plug-In Support/Data/com.plexapp.agents.hama/DataItems") and make sure the following folders are all created: (folders are included in Zip archive in release tab and nammed "Plug-in.Support.zip", i recently added "TVDB/episodes" and "FanartTV" folder for TVDB screenshots).` Please let me know what i should change in the read-me to prevent such posts as i would rather have my users have it working from the get go. Read-me link is in my signature for both the scanner and agent, as is the donation link, generally used if people felt bad if their issue was already covered by the readme… Got 120 euros so far, most 5 and 10 euros so it was very nice while not covering all the hours correcting the code… ---
**Author:** ![Dangoon](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@Dangoon](https://forums.plex.tv/u/Dangoon)\ **Post date:** [September 8, 2016, 6:33am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/3 "2016-09-08T06:33:35Z")
Thank you for the response. I redid everything following the read-me. However, all the posters are still missing beside the big anime like One Pice and Naruto in my library. Do I need to update something or what do I need to look for in the log file? ---
**Author:** ![ZeroQI](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zeroqi/32/6522_2.png) [@ZeroQI](https://forums.plex.tv/u/ZeroQI)\ **Post date:** [September 8, 2016, 6:40am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/4 "2016-09-08T06:40:26Z")
Just include all files mentionned in the readme troubleshooting section, foremost the agent log… ---
**Author:** ![Dangoon](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@Dangoon](https://forums.plex.tv/u/Dangoon)\ **Post date:** [September 8, 2016, 6:46am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/5 "2016-09-08T06:46:26Z")
Here they are. ---
**Author:** ![ZeroQI](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zeroqi/32/6522_2.png) [@ZeroQI](https://forums.plex.tv/u/ZeroQI)\ **Post date:** [September 8, 2016, 8:18am UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/6 "2016-09-08T08:18:27Z")
com.plexapp.system.log show no crash com.plexapp.agents.hama.log show only failed matching between 2016-09-08 01:37:43 and 2016-09-08 01:43:18 This is un-usable for me… Please attach ALL agent logs. they need to show the update part which ran since the screenshot include years for some series. You just dump all files without folders on root [E:\Media\Anime]. Plex naming convention states a folder per series must be used. The scanner use the ep numbers in the folder to detect numbers in titles, and because of that fails for: - “[HorribleSubs] 91 Days - 01 [1080p].mkv” will not be detected - “[HorribleSubs] Danganronpa 3 - Despair Arc - 01 [1080p].mkv” ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 7:59pm UTC](https://forums.plex.tv/t/problem-with-getting-metadata-using-hamatv/157538/7 "2020-01-08T19:59:30Z")