# Problem with plex certificate SSL renewal
**URL:** https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597
**Category:** Remote Access
**Tags:** server-linux
**Created:** [October 26, 2019, 4:33pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597 "2019-10-26T16:33:58Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@diego2345](https://forums.plex.tv/u/diego2345)
#### Post date: [October 26, 2019, 4:33pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/1 "2019-10-26T16:33:59Z")
Server Version#: latest
Player Version#: latest
Hi, my server works fine until today, i think the plex certificate was renewed and assign to me a bad ssl certificate:
Like you can see in the image, the token after my server ip address don’t match, so the connection is not safe…
How can i fix this? thanks!
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 26, 2019, 4:43pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/2 "2019-10-26T16:43:35Z")
How did you open the web app?
Does the same happen if you close the web browser, open it up again and then you go to [app.plex.tv](http://app.plex.tv) ?
I noticed you created a new plex server today. Did you assign it the same local IP address like your old server had?
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### Author:  [@diego2345](https://forums.plex.tv/u/diego2345)
#### Post date: [October 26, 2019, 4:47pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/3 "2019-10-26T16:47:02Z")
this morning server works fine, this afternoon server does not work, so i restart the server, reboot the machine, etc. And i enter to localhost:32400 and i don’t know why, the server says is new server :S, but i reload the page and the first setup page dissapears. I don’t know why.
I tried with incognito mode, and with desktop windows player app and didn’t work. i also try with [app.plex.tv](http://app.plex.tv)
And i try to reinstall PMS (without deleting old PMS), just like and update, and not working.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 26, 2019, 4:49pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/4 "2019-10-26T16:49:01Z")
Try this procedure: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)
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### Author:  [@diego2345](https://forums.plex.tv/u/diego2345)
#### Post date: [October 26, 2019, 4:49pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/5 "2019-10-26T16:49:42Z")
i already do that.
And i also use this [https://github.com/ukdtom/ClaimIt](https://github.com/ukdtom/ClaimIt)
Not working.
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### Author:  [@diego2345](https://forums.plex.tv/u/diego2345)
#### Post date: [October 26, 2019, 4:51pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/6 "2019-10-26T16:51:34Z")
when i restart the server i get this error:
Oct 26, 2019 18:51:03.295 [0x774036dfe700] DEBUG - HTTP requesting POST [http://127.0.0.1:32600/devices/discover](http://127.0.0.1:32600/devices/discover)
Oct 26, 2019 18:51:03.296 [0x774036dfe700] ERROR - Error issuing curl\_easy\_perform(handle): 7
Oct 26, 2019 18:51:03.296 [0x774036dfe700] WARN - HTTP error requesting POST [http://127.0.0.1:32600/devices/discover](http://127.0.0.1:32600/devices/discover) (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Oct 26, 2019 18:51:03.297 [0x774036dfe700] DEBUG - DVR:Grabber: Failed to retrieve device data
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### Author:  [@diego2345](https://forums.plex.tv/u/diego2345)
#### Post date: [October 26, 2019, 4:57pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/7 "2019-10-26T16:57:48Z")
ok, i solve the problem.
1º Stop the PMS Server.
2º Do backup of /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml
3º Delete Preferences.xml
4º Star PMS again, enter to 127.0.0.1:32400/web and just setup the server
With this, i didn’t lose any library data, the database file didn’t changes and the server is the same that before stop works.
thanks for all!
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### Author:  [@TerranPhil](https://forums.plex.tv/u/TerranPhil)
#### Post date: [October 26, 2019, 5:31pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/8 "2019-10-26T17:31:56Z")
A wrong port of 32600 may have been the issue here. It should be 32400.
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### Author:  [@kurt\_qrt\_eu](https://forums.plex.tv/u/kurt_qrt_eu)
#### Post date: [October 26, 2019, 7:01pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/9 "2019-10-26T19:01:29Z")
Hi, I am a newbe to Plex, but have the same problem as you, so i deleted the Preferences.xml, restarted PMS Server, restarted my Synology NAS and still have no connection and as far as I can see I have the same client certificate (didn’t write the old one down) as before, but with a new timestamp.
What have I misunderstood?
Kurt
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 24, 2020, 4:33pm UTC](https://forums.plex.tv/t/problem-with-plex-certificate-ssl-renewal/481597/10 "2020-01-24T16:33:59Z")
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