# Problem with setting up Plex server on Windows **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 5, 2024, 4:50pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578 "2024-11-05T16:50:18Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 5, 2024, 4:50pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/1 "2024-11-05T16:50:18Z")
Server Version#: Player Version#: \ I have a Plex Pass subscription and am facing an issue with setting up a Plex server on Windows 11. I have a VPS from Voxfor and want to install the Plex server on it, but I’m encountering a problem as shown in the images. This is the issue I’m encountering: When reviewing the Plex support article, I opened the registry but did not find the PlexOnlineHome file. However, I deleted the other mentioned files and reset the permissions, but the server stays as shown in the first image, then fails again. For your information, I have checked the firewall and the port settings. Please assist, and thank you. ![٢٠٢٤١١٠٤_٢١٤١٢٤](https://global.discourse-cdn.com/plex/original/4X/c/d/e/cdefe7e4e78170e750204b4aed1177c85ba992ae.jpeg) ![٢٠٢٤١١٠٤_٢١٤٦٣٠](https://global.discourse-cdn.com/plex/original/4X/a/2/1/a21a98be8e0dcc5bdb46c08689822116f54ed25c.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 5, 2024, 5:35pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/2 "2024-11-05T17:35:20Z")
You will be needing to reset your password. You have publicly posted your Plex Online Token. ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 5, 2024, 6:07pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/3 "2024-11-05T18:07:34Z")
No problem, but I would appreciate your help. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 6, 2024, 2:14am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/4 "2024-11-06T02:14:26Z")
what ISP does the VPS use? ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 6, 2024, 3:24am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/5 "2024-11-06T03:24:28Z")
![Screenshot_٢٠٢٤١١٠٦_٠٦١٥٥٢_Microsoft Remote Desktop](https://global.discourse-cdn.com/plex/original/4X/5/6/b/56b07c035749c66b50fc987d8ea058240cb51774.jpeg) This is the ISP shown in the image, but I contacted VPS support and asked about any restrictions related to the country or ISP, and they confirmed that the VPS is completely free from any restrictions. I also changed the DNS as a trial step to solve the issue, but it didn’t work: 8.8.8.8 1.1.1.1 ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 6, 2024, 3:40am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/6 "2024-11-06T03:40:07Z")
Thanks, reason I asked is there is a German host that has been blacklisted by plex, but doesn’t appear you are affected. Can we get a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ? ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 6, 2024, 4:27am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/7 "2024-11-06T04:27:20Z")
What should I do with it? [Plex Media Server Logs\_2024-11-06\_04-25-00.zip](https://forums.plex.tv/uploads/short-url/y7rcsuJldWYOI9IlqE8O3ptSIsw.zip) (4.4 MB) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 6, 2024, 9:24am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/8 "2024-11-06T09:24:50Z")
When you are trying to claim the server, are you opening the web browser directly on the server machine, over an RDP connection? You might wanna look at this: > [@New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1): > > Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon… as well as this: > [@Plex install fix for Windows Server (Claim issue)](https://forums.plex.tv/t/plex-install-fix-for-windows-server-claim-issue/847444/1): > > Hi guys, I thought I’d post this to help anyone who is/was pulling their hair out like me. Issue: As of today, the most recent version of Plex Media Server fails to initialize on Windows Server 2016/2019/2022 environments due to the “Claim” functionality confusing things. Symptoms: Once Plex is installed, it will hang on “Initializing Plex Media Server” for 5 minutes then go to “Something went wrong. Can’t locate server”. If you try to access it locally it will give a “Access Denied” error an… ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 6, 2024, 11:23am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/9 "2024-11-06T11:23:45Z")
A) This server isnt on Windows `INFO - Plex Media Server v1.40.4.8679-424562606 - Western Digital My Cloud Home aarch64 - build: linux-aarch64 unknown` B) Seeing about 30 `[HttpClient/HCl#5c8e] HTTP/1.1 (0.3s) 422 response from POST` aka `HTTP 422 Unprocessable Content` error messages. C) You enabled verbose logging which makes it harder to use your logs. Please go back to debug level ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 6, 2024, 1:01pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/10 "2024-11-06T13:01:53Z")
I have a Plex server on WD that works well, but I’m having issues setting up a new server on a Windows Server VPS. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 7, 2024, 2:20am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/11 "2024-11-07T02:20:53Z")
> [@hasooon93](#): > > s Can we get a copy of the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from the VPS install? the WD logs are kinda useless 🙂 ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 7, 2024, 8:34pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/12 "2024-11-07T20:34:46Z")
None of these solutions worked. I uninstalled and reinstalled everything.😔😔 ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 8, 2024, 2:13am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/13 "2024-11-08T02:13:58Z")
> [@hasooon93](#): > > None of these solutions worked I was waiting for a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from the VPS before I gave any suggestions. ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 8, 2024, 2:38am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/14 "2024-11-08T02:38:49Z")
“It has no records as it does not exist in Plex Web yet, it has not been recognized. When pulling records the previous time, only the existing WD server appeared.” Would you like me to help explain or clarify anything about this translation? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 8, 2024, 2:44am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/15 "2024-11-08T02:44:08Z")
Let me reference the second section of the [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) article titled `Manually Finding Log Files`. Just because the server isn’t claimed doesn’t mean there are not usable log files. ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 8, 2024, 3:21am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/16 "2024-11-08T03:21:02Z")
[Logs.zip](https://forums.plex.tv/uploads/short-url/qTEYRm8H3VhYa0FaHHs1UVQnQvS.zip) (275.7 KB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [November 8, 2024, 3:37am UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/17 "2024-11-08T03:37:04Z")
Your logs show that your hosting provider is `Hetzner` which has been banned (See German Hosting Provider comment above) [TorrentFreak article on this](https://torrentfreak.com/plex-will-block-media-servers-at-prevalent-hosting-company-230915/) ---
**Author:** ![hasooon93](https://avatars.discourse-cdn.com/v4/letter/h/c5a1d2/32.png) [@hasooon93](https://forums.plex.tv/u/hasooon93)\ **Post date:** [November 8, 2024, 7:10pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/18 "2024-11-08T19:10:52Z")
I have set up a VPN, and it worked successfully. But the question is, will I need to keep it running all the time? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 6, 2025, 7:11pm UTC](https://forums.plex.tv/t/problem-with-setting-up-plex-server-on-windows/894578/19 "2025-02-06T19:11:10Z")
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