# Problem with some media files playing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-docker\ **Created:** [January 13, 2026, 7:50pm UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419 "2026-01-13T19:50:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![kcire2](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@kcire2](https://forums.plex.tv/u/kcire2)\ **Post date:** [January 13, 2026, 7:50pm UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/1 "2026-01-13T19:50:45Z")
Server Version#:1.42.2.10156 Player Version#:10.30.7.4190 Hello, I have been getting the following error when trying to play a lot of my media lately. “Denying access due to session lacking permission to transcode key /library/metadata/276594” I get this error when playing on my Shield and Chromecast. I don’t get the error when playing on my Android phone or Android TV. Plex is installed as a container and I have changed the permissions on every folder for it. I use a NVidia 2080 super for transcoding. I have also tried turning off hardware transcoding or using the Intel chip. I get the same error. I think I have changed every option in the plex server and player. Toggled them all and tried again, same error. I have deleted the codec folder and let it re-download, same error. I have done some troubleshooting so far, below are links to two reddit posts with some additional steps that I have taken with help from others. > **[Reddit - The heart of the internet](https://www.reddit.com/r/PleX/comments/1qbsfy7/i_need_of_help/)** > **[Reddit - The heart of the internet](https://www.reddit.com/r/selfhosted/comments/1qbshh5/i_need_plex_help/)** Any help would be greatly appreciated, thank you. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 14, 2026, 3:14am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/2 "2026-01-14T03:14:02Z")
Copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) that contain this issue? ---
**Author:** ![kcire2](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@kcire2](https://forums.plex.tv/u/kcire2)\ **Post date:** [January 14, 2026, 5:12am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/3 "2026-01-14T05:12:26Z")
[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/whnRfrPq2yuFdvkbLKtyNGeZ352.log) (4.9 MB) So this log should show the errors that stop the play back at any time after 00:07. Thank you for your help. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 14, 2026, 11:55am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/4 "2026-01-14T11:55:12Z")
Can I get the entire zip? there are several other logs with useful information? ---
**Author:** ![kcire2](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@kcire2](https://forums.plex.tv/u/kcire2)\ **Post date:** [January 14, 2026, 2:37pm UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/5 "2026-01-14T14:37:31Z")
[Plex Media Server Logs\_2026-01-14\_00-08-25.zip](https://forums.plex.tv/uploads/short-url/z9hot5xWQFIlbsVazAuXxX84ehj.zip) (3.7 MB) Oh sorry about that I tried to make it simple. Here you go. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [January 15, 2026, 3:11am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/6 "2026-01-15T03:11:12Z")
@ChuckPa are you seeing anything in these logs? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 15, 2026, 3:53am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/7 "2026-01-15T03:53:18Z")
I don’t see the error in the logs. It’s rolled off because the scanner did a full scan of all the media. I do see that the iGPU is not passed into the container. The i7-9700K is a “Coffee Lake” CPU with a UHD630 iGPU. It can do hardware transcoding of all the media. I suggest changing the Library settings to only do a `Partial Scan`. This will minimize the scanner intrusion in the logs ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 15, 2026, 3:53am UTC](https://forums.plex.tv/t/problem-with-some-media-files-playing/935419/8 "2026-04-15T03:53:27Z")
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