# Problem with SRT **URL:** \ **Category:** General Discussions\ **Created:** [June 14, 2020, 3:06pm UTC](https://forums.plex.tv/t/problem-with-srt/603514 "2020-06-14T15:06:37Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 14, 2020, 3:06pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/1 "2020-06-14T15:06:37Z")
Hello, I’m new to Plex, but I love the software and is really easy to work with. I’ve only 2 problems. There are a few movies that don’t recognise the srt file (I us "movie.nl.srt). I’ve fixed a few of them and delete the language (to "movie.srt). Than I see the .srt file as unknown and when I change the subtitle back. It will recognise the dutch subtitle. Is there a way to fix this problem. I’ve tried every solution of this forum and reddit, but it won’t work. The only way is to (soft) burn in the title. When I use Airplay to send the movie to my tv (no smart tv). The subtitle is also not showing. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [June 14, 2020, 5:15pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/2 "2020-06-14T17:15:16Z")
> [@Arjan\_21](#): > > There are a few movies that don’t recognise the srt file (I us "movie.nl.srt). I’ve fixed a few of them and delete the language (to "movie.srt). Than I see the .srt file as unknown and when I change the subtitle back. It will recognise the dutch subtitle. Is there a way to fix this problem. I’ve tried every solution of this forum and reddit, but it won’t work. The only way is to (soft) burn in the title. Make sure `Local Media Assets (Movies)` is enabled in all sections of Settings → Agents → Movies. Make sure the SRT file has UTF-8 encoded text. You can check/change this with many text editors such as [Notepad++](https://notepad-plus-plus.org/) and with tools such as [Subtitle Edit](https://www.nikse.dk/subtitleedit/). The subtitle file must be named exactly the same as the movie, including any extra info in the file name such as resolution, codec info, etc. Example: ```auto /Movies /Avatar (2009) /Avatar (2009) [1080p].mkv /Avatar (2009) [1080p].nl.srt /Avatar (2009) [1080p].nl.forced.srt ``` After making any changes to the file content or name, re-scan the library and refresh the metadata for the movie. For additional details, see the [Using Subtitles](https://support.plex.tv/articles/categories/your-media/using-subtitles/) section of [Your Media](https://support.plex.tv/articles/categories/your-media/) documentation. ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 8:05am UTC](https://forums.plex.tv/t/problem-with-srt/603514/3 "2020-06-15T08:05:22Z")
I’ve enabled the “local media assets” in agents. I’m sure it’s a UTF-8 encoded text. I’ve made the changes so it’s exactly the same as your folder. But it won’t work. It is only not working for 5 movies. Deadpool 1 & 2 and Iron man 1 - 2 - 3. It’s strange that it are the same movies. ![Schermafbeelding 2020-06-15 om 10.02.11](https://global.discourse-cdn.com/plex/original/3X/e/7/e72518e3cf2089ef471f283e95494e3ebf6e8e13.jpeg) ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 10:32am UTC](https://forums.plex.tv/t/problem-with-srt/603514/4 "2020-06-15T10:32:49Z")
I’ve now used handbrake to add the .srt file inside the .mp4. That works, but cost time. But it solved the problem. Does anyone use plex and airplay and know how to enable the subtitles? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 15, 2020, 2:41pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/5 "2020-06-15T14:41:21Z")
After adding new subtitle files, Refresh Metadata of the movie. Make sure the srt file uses the UTF-8 text encoding. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [June 15, 2020, 2:49pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/6 "2020-06-15T14:49:30Z")
> [@Arjan\_21](#): > > It’s strange that it are the same movies. Agree. Not sure what is happening there. Plex should pick up the subtitles. > [@Arjan\_21](#): > > I’ve now used handbrake to add the .srt file inside the .mp4 Do not use Handbrake for that purpose. Handbrake transcodes the video, which is why it is taking so long. It can copy/passthru audio tracks, but has no such option for video. Here’s a short list of free tools to mux audio/video/subtitle tracks in/out of MP4 & MKV containers: [MKVToolNix](https://mkvtoolnix.download/): Can take MP4 as input. Output is MKV only. Use Multiplexer tab. [Subler](https://subler.org/): Mac only. MKV/MP4 input. MP4 output. Very good muxing tool. Can also download metadata (cover art, actors, etc) from online sources. [XMediaRecode](https://www.xmedia-recode.de/en/): Can remux (copy) and re-encode. Works will multiple containers, including MP4 & MKV. ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 4:46pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/7 "2020-06-15T16:46:27Z")
Thank You @FordGuy61. This is the tool I was looking for. So I can edit the few movies that won’t work. ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 4:48pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/8 "2020-06-15T16:48:30Z")
@OttoKerner That is the way I do. The strange part is that it don’t work with 5 movies. Other movies that can’t find the .srt file, I’ve to remove the language part and than add it again. First it see an unknown subtitle, but it works! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 15, 2020, 4:50pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/9 "2020-06-15T16:50:42Z")
Could you post the content of the `guid="...` property from the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of an affected movie please? ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 6:04pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/10 "2020-06-15T18:04:43Z")
Yes of course. How can I post this [XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) into the forum? This picture is again to show my folder structure. ![Schermafbeelding 2020-06-15 om 19.52.50](https://global.discourse-cdn.com/plex/original/3X/a/0/a09fd668242f64537bd6e212d81277f211f3a55b.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 15, 2020, 6:11pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/11 "2020-06-15T18:11:04Z")
You copy and paste it. If you’re using Safari, you’ll have to “View Source”, if all it shows is a blank page. ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 6:13pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/12 "2020-06-15T18:13:10Z")
Thanks. Here is the XML: guid=“com.plexapp.agents.imdb://tt1228705?lang=da” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 15, 2020, 6:14pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/13 "2020-06-15T18:14:16Z")
`guid="com.plexapp.agents.imdb://tt1228705?lang=da"` would have been sufficient. Is “Plex Movie” your default agent for your movie library? ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 15, 2020, 6:17pm UTC](https://forums.plex.tv/t/problem-with-srt/603514/14 "2020-06-15T18:17:23Z")
Oh sorry, I couldn’t find that word. How do you mean default agent. In agents I moved “local media assets” tot the top on every page. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 18, 2020, 7:56am UTC](https://forums.plex.tv/t/problem-with-srt/603514/15 "2020-06-18T07:56:45Z")
The default agent is set in the properties of your movie library, on the ‘Advanced’ tab. Your movie is matched with the Plex Movie agent, and the match is using the Danish language. Would you rather have Dutch descriptions? ---
**Author:** ![Arjan\_21](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@Arjan\_21](https://forums.plex.tv/u/Arjan_21)\ **Post date:** [June 18, 2020, 9:30am UTC](https://forums.plex.tv/t/problem-with-srt/603514/16 "2020-06-18T09:30:44Z")
Thanks for your help @OttoKerner The Danish language was my mistake. I’ve changed it to Dutch. I’ve now add the subtitles inside the movie. And it works for me. It’s only with 5 movie titles. For some other movies I’ve to delete the .nl and than add it again. That will work for most of them. Do you also know a solution for my airplay problem? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 18, 2020, 9:32am UTC](https://forums.plex.tv/t/problem-with-srt/603514/17 "2020-06-18T09:32:03Z")
Sorry, no fruity hardware here. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 16, 2020, 9:32am UTC](https://forums.plex.tv/t/problem-with-srt/603514/18 "2020-09-16T09:32:04Z")
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