# Problems installing
**URL:** https://forums.plex.tv/t/problems-installing/201486
**Category:** Player Betas
**Tags:** ios-beta
**Created:** [August 6, 2017, 2:29am UTC](https://forums.plex.tv/t/problems-installing/201486 "2017-08-06T02:29:08Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@OMEGA\_RAZER](https://forums.plex.tv/u/OMEGA_RAZER)
#### Post date: [August 6, 2017, 2:29am UTC](https://forums.plex.tv/t/problems-installing/201486/1 "2017-08-06T02:29:08Z")
This morning I tried to open the app and it crashed right away. No problem I restarted my phone and tried again. The app still wouldn’t open for me. So, I figured I would try to reinstall the app to see if that helped at all. It did not. I then proceeded to uninstall and reinstall, no joy there either.
Anytime I try to install or reinstall I get the “Unable to Download App” error message. I even tried removing all the profiles from BuddyBuild and reinstalling those as well with no change. Now I’m stuck without being able to even install the app again. I’m able to install anything from the App Store like I normally would but can’t install the beta for some reason.
Anyone have any suggestions I can try? Thanks.
---
### Author:  [@fonrazacal](https://forums.plex.tv/u/fonrazacal)
#### Post date: [August 6, 2017, 6:59am UTC](https://forums.plex.tv/t/problems-installing/201486/2 "2017-08-06T06:59:14Z")
Same problem for me
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### Author:  [@DavidIrwin](https://forums.plex.tv/u/DavidIrwin)
#### Post date: [August 6, 2017, 7:41am UTC](https://forums.plex.tv/t/problems-installing/201486/3 "2017-08-06T07:41:05Z")
Same here. The installed version was working with no issues yesterday.
iPhone 7
iOS 10.3.3
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### Author:  [@davidtomlinson](https://forums.plex.tv/u/davidtomlinson)
#### Post date: [August 6, 2017, 8:50am UTC](https://forums.plex.tv/t/problems-installing/201486/4 "2017-08-06T08:50:14Z")
Same problem for me - maybe a buddybuild issue.
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### Author:  [@fddc](https://forums.plex.tv/u/fddc)
#### Post date: [August 6, 2017, 2:58pm UTC](https://forums.plex.tv/t/problems-installing/201486/5 "2017-08-06T14:58:36Z")
+1 on 2/3 devices. Not sure why one iPad is fine while other iPad and iPhone crash and burn.
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### Author:  [@j.koopmann](https://forums.plex.tv/u/j.koopmann)
#### Post date: [August 6, 2017, 3:38pm UTC](https://forums.plex.tv/t/problems-installing/201486/6 "2017-08-06T15:38:29Z")
Good lord. I am not alone.
+1
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### Author:  [@brandonedling](https://forums.plex.tv/u/brandonedling)
#### Post date: [August 6, 2017, 6:01pm UTC](https://forums.plex.tv/t/problems-installing/201486/7 "2017-08-06T18:01:13Z")
Misery loves company. Same here. ☹
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### Author:  [@NickCadden](https://forums.plex.tv/u/NickCadden)
#### Post date: [August 7, 2017, 2:36am UTC](https://forums.plex.tv/t/problems-installing/201486/8 "2017-08-07T02:36:33Z")
Ok good. This has been driving me crazy all night.
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### Author:  [@jtonzi](https://forums.plex.tv/u/jtonzi)
#### Post date: [August 7, 2017, 1:12pm UTC](https://forums.plex.tv/t/problems-installing/201486/9 "2017-08-07T13:12:26Z")
Got the same issue. I noticed that the profile for Plex Beta disappeared from the Settings \> General \> Profiles list. Not sure what happened. I attempted to delete and re-install… now I have nothing. Seems like something with buddybuild.
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### Author:  [@jtonzi](https://forums.plex.tv/u/jtonzi)
#### Post date: [August 7, 2017, 1:16pm UTC](https://forums.plex.tv/t/problems-installing/201486/10 "2017-08-07T13:16:08Z")
Maybe they’ll switch to TestFlight now that Apple has made the pool significantly larger?
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### Author:  [@mikeyy\_me.com](https://forums.plex.tv/u/mikeyy_me.com)
#### Post date: [August 7, 2017, 5:08pm UTC](https://forums.plex.tv/t/problems-installing/201486/11 "2017-08-07T17:08:32Z")
I’m having the same issue.
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### Author:  [@mikeyy\_me.com](https://forums.plex.tv/u/mikeyy_me.com)
#### Post date: [August 7, 2017, 5:09pm UTC](https://forums.plex.tv/t/problems-installing/201486/12 "2017-08-07T17:09:14Z")
Same issue here. In both my iPhone and iPad.
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### Author:  [@mikeyy\_me.com](https://forums.plex.tv/u/mikeyy_me.com)
#### Post date: [August 7, 2017, 5:10pm UTC](https://forums.plex.tv/t/problems-installing/201486/13 "2017-08-07T17:10:01Z")
Same here.
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### Author:  [@tusculumgolfer](https://forums.plex.tv/u/tusculumgolfer)
#### Post date: [August 7, 2017, 5:57pm UTC](https://forums.plex.tv/t/problems-installing/201486/14 "2017-08-07T17:57:11Z")
> @OMEGA_RAZER said:
> This morning I tried to open the app and it crashed right away. No problem I restarted my phone and tried again. The app still wouldn’t open for me. So, I figured I would try to reinstall the app to see if that helped at all. It did not. I then proceeded to uninstall and reinstall, no joy there either.
>
> Anytime I try to install or reinstall I get the “Unable to Download App” error message. I even tried removing all the profiles from BuddyBuild and reinstalling those as well with no change. Now I’m stuck without being able to even install the app again. I’m able to install anything from the App Store like I normally would but can’t install the beta for some reason.
>
> Anyone have any suggestions I can try? Thanks.
Same here
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### Author:  [@jtonzi](https://forums.plex.tv/u/jtonzi)
#### Post date: [August 8, 2017, 1:00am UTC](https://forums.plex.tv/t/problems-installing/201486/15 "2017-08-08T01:00:02Z")
The new build (11179) just fixed it for me. It installed successfully, just had to trust the certificate again.
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### Author:  [@hazmatt72](https://forums.plex.tv/u/hazmatt72)
#### Post date: [August 13, 2017, 2:41pm UTC](https://forums.plex.tv/t/problems-installing/201486/16 "2017-08-13T14:41:00Z")
I’m having the same issue that’s been mentioned above. Beta app’s closing as soon as it opens. I’ve noticed that the \*.buddybuild.com profile on my ios11 iPad is showing as not verified as it’s certificate expired on 16/05/2017. Could this be the cause? If so, will deleting the profile prompt me to reinstall when I next try to open the app?
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### Author:  [@brandonedling](https://forums.plex.tv/u/brandonedling)
#### Post date: [August 13, 2017, 3:31pm UTC](https://forums.plex.tv/t/problems-installing/201486/17 "2017-08-13T15:31:09Z")
If you update to the latest beta, you should be good. I’d delete the beta,
remove the profile, re-register your device and reinstall the latest beta.
On Aug 13, 2017, at 10:41 AM, hazmatt72 [forums+d282189-s6025034@plex.tv](mailto:forums+d282189-s6025034@plex.tv)
wrote:
Plex Forums [https://forums.plex.tv/](https://forums.plex.tv/)
hazmatt72 commented on Problems installing
I’m having the same issue that’s been mentioned above. Beta app’s closing
as soon as it opens. I’ve noticed that the \*.buddybuild.com profile on my
ios11 iPad is showing as not verified as it’s certificate expired on
16/05/2017. Could this be the cause? If so, will deleting the profile
prompt me to reinstall when I next try to open the app?
---
### Author:  [@hazmatt72](https://forums.plex.tv/u/hazmatt72)
#### Post date: [August 13, 2017, 11:38pm UTC](https://forums.plex.tv/t/problems-installing/201486/18 "2017-08-13T23:38:12Z")
> @brandonedling said:
> If you update to the latest beta, you should be good. I’d delete the beta,
> remove the profile, re-register your device and reinstall the latest beta.
>
> On Aug 13, 2017, at 10:41 AM, hazmatt72
> wrote:
>
> Plex Forums [https://forums.plex.tv/](https://forums.plex.tv/)
> hazmatt72 commented on Problems installing
Thanks Brandon. I now have the new problem that Buddybuild won’t complete a password reset on my iPad (I’ve tried it on Safari & Chrome with no luck), so I’ll have to use the App Store version until I can email them on Monday.
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### Author:  [@brandonedling](https://forums.plex.tv/u/brandonedling)
#### Post date: [August 14, 2017, 1:14am UTC](https://forums.plex.tv/t/problems-installing/201486/19 "2017-08-14T01:14:51Z")
Shouldn’t need a BuddyBuild account (thus no need to reset the password).
Just dig up the last Plex email from BuddyBuild and use the link inside the
message to download the new build. Should work fine.
On Aug 13, 2017, at 7:38 PM, hazmatt72 [forums+d282189-s6025034@plex.tv](mailto:forums+d282189-s6025034@plex.tv)
wrote:
Plex Forums [https://forums.plex.tv/](https://forums.plex.tv/)
hazmatt72 mentioned you in Problems installing
@brandonedling said:
If you update to the latest beta, you should be good. I’d delete the beta,
remove the profile, re-register your device and reinstall the latest beta.
On Aug 13, 2017, at 10:41 AM, hazmatt72
wrote:
Plex Forums [https://forums.plex.tv/](https://forums.plex.tv/)
hazmatt72 commented on Problems installing
Thanks Brandon. I now have the new problem that Buddybuild won’t complete a
password reset on my iPad (I’ve tried it on Safari & Chrome with no luck),
so I’ll have to use the App Store version until I can email them on Monday.
---
### Author:  [@hazmatt72](https://forums.plex.tv/u/hazmatt72)
#### Post date: [August 15, 2017, 5:54pm UTC](https://forums.plex.tv/t/problems-installing/201486/20 "2017-08-15T17:54:45Z")
I’ve been trying that but the installation gets so far and then rolls back and gives the message “Unable to install app: Plex cannot be downloaded at this time”. I don’t know if it’s because the latest email I have is Aug 2nd’s build #11131.
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