# Problems logging in **URL:** \ **Category:** General Discussions\ **Tags:** server-windows, account\ **Created:** [September 6, 2022, 3:18pm UTC](https://forums.plex.tv/t/problems-logging-in/809680 "2022-09-06T15:18:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Laudano49](https://avatars.discourse-cdn.com/v4/letter/l/d9b06d/32.png) [@Laudano49](https://forums.plex.tv/u/Laudano49)\ **Post date:** [September 6, 2022, 3:18pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/1 "2022-09-06T15:18:44Z")
Server Version#: 1.28.0.5999 Player Version#: Due to the current warnings about hacked passwords, I wanted to change my access data. The previously used password is displayed as incorrect when logging in. I then requested a password reset link. Apparently my email address is not known either, although it is preset in my account. In any case, I do not receive any emails to this account, nor any confirmation of my newsletter registration. I can currently only sign in with my Google account. I am asking for help how to get out of this situation. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 6, 2022, 3:26pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/2 "2022-09-06T15:26:30Z")
Have you looked in your spam folder? These emails can take several hours until they arrive, due to the current high volume. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 6, 2022, 3:29pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/3 "2022-09-06T15:29:57Z")
You should talk to your email provider. It appears to be blocking emails ```auto 554 IP=192.254.122.79 - A problem occurred. (Ask your postmaster for help or to contact tosa@rx.t-online.de to clarify.) ``` ---
**Author:** ![Laudano49](https://avatars.discourse-cdn.com/v4/letter/l/d9b06d/32.png) [@Laudano49](https://forums.plex.tv/u/Laudano49)\ **Post date:** [September 6, 2022, 5:04pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/4 "2022-09-06T17:04:18Z")
Thanks for the hint. I have changed the spam protection settings and have now requested a new password for PMS. However, I’ve been waiting for about 20 minutes without a corresponding email having arrived. How long does this normally take? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 6, 2022, 7:32pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/5 "2022-09-06T19:32:11Z")
You could also try it in this forum thread: [No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 5, 2022, 7:32pm UTC](https://forums.plex.tv/t/problems-logging-in/809680/6 "2022-12-05T19:32:36Z")
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