# Problems using "Login with Apple" - Support needed **URL:** \ **Category:** General Discussions\ **Created:** [April 17, 2020, 7:53pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140 "2020-04-17T19:53:11Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![cjdsxcjboxypqqcnob\_awdrt\_net](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@cjdsxcjboxypqqcnob\_awdrt\_net](https://forums.plex.tv/u/cjdsxcjboxypqqcnob_awdrt_net)\ **Post date:** [April 17, 2020, 7:53pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/1 "2020-04-17T19:53:12Z")
Hello! I have problems using “Login with Apple” to login to my Plex account or create a new account. I had an old Plex account (A) using a username / mail address to login. Now that “Login with Apple” is available, I wanted to switch to that. I also wanted to start fresh, so I logged out of my old account (A) and created a new one using “Login with Apple” (B). That worked - great! I logged out of (B) and back into (A). There, I deleted (A). Then I wanted to log back into (B) to set it up properly - but I could not. I always get the message “Benutzername bereits verwendet” (“Username already in use”). Strange… But “no problem”, I thought, “the account has nothing on it, so I’ll just create a new one”. I deleted my Plex account (B) from my Apple ID preferences. Then I tried to create a new Plex account ( C ) using “Login with Apple” again. The system dialog from OS succeeded, but on the Plex page I immediately get the “Username already in use” message. I tried this a few times, but I could not get it to work. Additionally, I always used the option to hide my true e-mail address and use an Apple generated relay address instead. I saved the original relay address from account (B) in a note, but sadly I cannot receive any mails from it, because I deleted account (B). I hope the staff can help me? Thanks! ---
**Author:** ![cjdsxcjboxypqqcnob\_awdrt\_net](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@cjdsxcjboxypqqcnob\_awdrt\_net](https://forums.plex.tv/u/cjdsxcjboxypqqcnob_awdrt_net)\ **Post date:** [April 21, 2020, 11:00am UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/2 "2020-04-21T11:00:51Z")
Nobody here to help? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 21, 2020, 12:01pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/3 "2020-04-21T12:01:37Z")
After you delete a Plex account, the used user name and email address don’t become immediatley available to be used with a different account. You are informed about that when you delete the account, btw. You need to wait one month after the deletion, before you can re-use either the user name or the email address. ---
**Author:** ![cjdsxcjboxypqqcnob\_awdrt\_net](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@cjdsxcjboxypqqcnob\_awdrt\_net](https://forums.plex.tv/u/cjdsxcjboxypqqcnob_awdrt_net)\ **Post date:** [April 21, 2020, 4:42pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/4 "2020-04-21T16:42:58Z")
I read that, when deleting account (A). But the problem is, that I could not log in to account (B). I logged out of (A), crated (B) using “Login with Apple”, logged out of (B), logged in to (A), deleted (A), tried to log in to (B), unsuccessful. Because of that, I removed (B) from my Apple ID, tried to create a new one ( C ) with “Login with Apple”, unsuccessful. I thought “Login with Apple” account use randomised tokens / relay email addresses. But it seems like Plex can identify my Apple ID, even though I have never shared my true Apple ID email. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 21, 2020, 5:57pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/5 "2020-04-21T17:57:15Z")
I know only what is laid down here [https://support.plex.tv/articles/use-federated-authentication-to-sign-in/](https://support.plex.tv/articles/use-federated-authentication-to-sign-in/) I recommend you to contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) if you continue to have issues. These are the only people who can untangle this. ---
**Author:** ![cjdsxcjboxypqqcnob\_awdrt\_net](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@cjdsxcjboxypqqcnob\_awdrt\_net](https://forums.plex.tv/u/cjdsxcjboxypqqcnob_awdrt_net)\ **Post date:** [April 21, 2020, 11:09pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/6 "2020-04-21T23:09:59Z")
Okay! Thank you very much! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 20, 2020, 11:10pm UTC](https://forums.plex.tv/t/problems-using-login-with-apple-support-needed/576140/7 "2020-07-20T23:10:04Z")
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