# Problems when downloading files

**URL:** <https://forums.plex.tv/t/problems-when-downloading-files/901259>\
**Category:** General Discussions\
**Created:** [January 6, 2025, 5:10pm UTC](https://forums.plex.tv/t/problems-when-downloading-files/901259 "2025-01-06T17:10:23Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mateuslapa](https://avatars.discourse-cdn.com/v4/letter/m/dfb087/32.png) [@Mateuslapa](https://forums.plex.tv/u/Mateuslapa)\
**Post date:** [January 6, 2025, 5:10pm UTC](https://forums.plex.tv/t/problems-when-downloading-files/901259/1 "2025-01-06T17:10:23Z")

</div>

I made the download option available to 3 users who are on my PLEX HOME.

However, one of the users is reporting that the download is interrupted every time he downloads.  
I’ve already checked the file and it’s 100%, there’s nothing corrupted.

So I asked him to download it so I could watch the logs:

 ![Capturar](https://global.discourse-cdn.com/plex/original/4X/c/c/3/cc380450eb16aaa663f42619b1b2d36b43943a13.jpeg)

**English translation:**  
“An existing connection was forced to be canceled by the remote host”

Has anyone experienced this problem? Can you help me?

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 6, 2025, 11:47pm UTC](https://forums.plex.tv/t/problems-when-downloading-files/901259/2 "2025-01-06T23:47:56Z")

</div>

From what client (platform) are they trying to download?  
The message “canceled by the remote host” seems to indicate the client stopped the activity. On mobile platforms this can happen if the app is delegated to the background (inactive) and killed by the mobile OS.

---

<div class="post-metadata">

**Author:** ![Mateuslapa](https://avatars.discourse-cdn.com/v4/letter/m/dfb087/32.png) [@Mateuslapa](https://forums.plex.tv/u/Mateuslapa)\
**Post date:** [January 7, 2025, 7:10pm UTC](https://forums.plex.tv/t/problems-when-downloading-files/901259/3 "2025-01-07T19:10:56Z")

</div>

I think your answer answers everything haha  
I hadn’t thought about the possibility of the application being closed by the system itself due to inactivity.  
I will ask the user to test, leaving the application open during the download.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 7, 2025, 7:11pm UTC](https://forums.plex.tv/t/problems-when-downloading-files/901259/4 "2025-04-07T19:11:38Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.