# Problems with extras **URL:** \ **Category:** Metadata & Adding Files\ **Created:** [May 31, 2021, 5:47pm UTC](https://forums.plex.tv/t/problems-with-extras/719582 "2021-05-31T17:47:59Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![richard\_ourhumanelement\_com](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@richard\_ourhumanelement\_com](https://forums.plex.tv/u/richard_ourhumanelement_com)\ **Post date:** [May 31, 2021, 5:47pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/1 "2021-05-31T17:47:59Z")
I was wondering if anyone can crack this nut for me: I cannot for the life of me get featureless / other extras to appear in the movie. They are named correctly. local media is enabled. I’ve tried scanning or swapping agents, and I cannot get the featurette file to show up. Any ideas? ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [May 31, 2021, 6:25pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/2 "2021-05-31T18:25:00Z")
Hi @richard_ourhumanelement_com. When you say “they are named correctly”, have you used one of the methods in this article? > **[Local Files for Movie Trailers and Extras | Plex Support](https://support.plex.tv/articles/local-files-for-trailers-and-extras/)** > > The scanners and metadata agents used by Plex will work best when your major types of content are separated from... I personally always use Sub Directories for my extras. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 31, 2021, 6:32pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/3 "2021-05-31T18:32:23Z")
If the files are properly organized, refreshing the metadata for that movie should do the trick. Would you mind sharing… (1) an example how the files are named/organized inside your movie folder? (2) which version of Plex you have installed own our system (also, what platform this is about)? (3) what agent are you using for that library (or items if you changed the agent)? ---
**Author:** ![richard\_ourhumanelement\_com](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@richard\_ourhumanelement\_com](https://forums.plex.tv/u/richard_ourhumanelement_com)\ **Post date:** [June 1, 2021, 5:06pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/4 "2021-06-01T17:06:52Z")
In an attempt to debug, I copied and pasted an example, verbatim. I put a file in sub and main. Hopefully, one of them would trigger. nothing thus far. Ive shared some screens below. Do you see a problem or typo that I don’t? ---
**Author:** ![richard\_ourhumanelement\_com](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@richard\_ourhumanelement\_com](https://forums.plex.tv/u/richard_ourhumanelement_com)\ **Post date:** [June 1, 2021, 5:15pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/5 "2021-06-01T17:15:32Z")
thanks for the reply. 1. 2. im running Plex web client / Plex media server Version 1.23.1.4602 on Mac OS. the files are kept on the network via NAS 3. any thoughts? I mean, these look right, right? Cheers Everyone ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 1, 2021, 5:21pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/6 "2021-06-01T17:21:16Z")
I suppose all those files are in a folder named `About Time (2013)`? The files themselves look ok. Given your library is set to use the `Plex Movie` agent, all configuration is done in the `Advanced` library configuration (`Edit` dialog from your final screenshot). Have you enabled `Use local assets` on that library configuration? If the files are not showing… can you double-check if there’s embedded metadata in your extras that might throw Plex off? (on a Mac you can e.g. use Subler to check that) ---
**Author:** ![richard\_ourhumanelement\_com](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@richard\_ourhumanelement\_com](https://forums.plex.tv/u/richard_ourhumanelement_com)\ **Post date:** [June 1, 2021, 5:26pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/7 "2021-06-01T17:26:09Z")
Yup, they’re all in that folder. verbatim. Local Assets are enabled. I copied and pasted said extra to a different movie. It pops up fine when I moved it… ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 1, 2021, 5:28pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/8 "2021-06-01T17:28:38Z")
Hmm… sounds like something about that movie might have gotten stuck inside Plex. Have you tried doing a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) (removing the movie from Plex, doing some clean-up, re-add it following the linked procedure)? ---
**Author:** ![richard\_ourhumanelement\_com](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@richard\_ourhumanelement\_com](https://forums.plex.tv/u/richard_ourhumanelement_com)\ **Post date:** [June 1, 2021, 5:30pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/9 "2021-06-01T17:30:59Z")
[Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) hahah. Ill run that now. appreciate the help, cheers ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [June 1, 2021, 6:15pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/10 "2021-06-01T18:15:27Z")
> [@tom80H](#): > > Have you enabled `Use local assets` on that library configuration? Good catch! I didn’t think of that one… ![image](https://global.discourse-cdn.com/plex/original/3X/4/8/48fdba54678d5b5b1908f5744f4849b15a98027f.png) > [@richard\_ourhumanelement\_com](#): > > Ive shared some screens below. Do you see a problem or typo that I don’t? No typo’s that I can see… So indeed perhaps Plex is just not happy about that particular movie, and maybe the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) will sort it. Also, to rule out a problem with that particular movie, you could try just temporarily adding an extra to any other movie to see what that does. I often use a tiny little video file, call it **Other.mkv** , and place that in a sub-folder under the chosen movie called **Other**. So you end up with… **Movies\My Movie (2019)\Other\Other.mkv** ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 30, 2021, 6:15pm UTC](https://forums.plex.tv/t/problems-with-extras/719582/11 "2021-08-30T18:15:52Z")
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