# Problems with Hardware Accelerated Transcoding **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [April 15, 2020, 9:34am UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669 "2020-04-15T09:34:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jaxel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaxel/32/282836_2.png) [@Jaxel](https://forums.plex.tv/u/Jaxel)\ **Post date:** [April 15, 2020, 9:34am UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/1 "2020-04-15T09:34:48Z")
I just got myself a Synology DiskStation DS1019+. I chose this model because of the hardware accelerated transcoding. However, when its enabled, all my feeds get corrupted: ![](https://global.discourse-cdn.com/plex/original/3X/8/6/862f1734bb2fd1fee5458d6a20bdd07f901abd4d.png) Any idea how to fix this? Happens on both the web browser version, and the android TV version. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [April 15, 2020, 9:53am UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/2 "2020-04-15T09:53:27Z")
> [@Hardware Transcoding broken when burning subtitles ApolloLake-based Synology NASes](https://forums.plex.tv/t/hardware-transcoding-broken-when-burning-subtitles-apollolake-based-synology-nases/482428/387): > > @chrisallen deleting the iHD\_Drv\_video.io driver file as @dominik.b suggested did fix the problem for me. What’s next? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 15, 2020, 8:31pm UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/3 "2020-04-15T20:31:41Z")
The problem was (supposedly) fixed in February in a 1.18.7.x release. Make sure you are running a current version of Plex Media Server. Check [Authorized Devices](https://app.plex.tv/desktop#!/settings/devices/pms) to verify installed version. Version 1.19.1.2645 is available via plex.tv/download. You want the Intel 64-bit package. The [Synology FAQ](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215) has information on manually installing packages (versus using the version available in the Package Manager). See FAQ 3a. The [Plex Media Server Announcement thread](https://forums.plex.tv/t/plex-media-server/30447/332) has information on the latest releases. To be notified of a new release, subscribe to thread. Scroll to the bottom of the thread and change “Normal” to “Following.” If you’ve never run Plex on a Synology, suggest you read [Installation & Setup of Plex Media Server on Synology](https://forums.plex.tv/t/installation-setup-of-plex-media-server-on-synology/572179) and the [Synology FAQ](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215). Note the portions regarding media location. Do not put your files in /Plex or in Synology’s pre-defined media folders (used by their own applications). Doing so will cause problems down the road. ---
**Author:** ![Jaxel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaxel/32/282836_2.png) [@Jaxel](https://forums.plex.tv/u/Jaxel)\ **Post date:** [April 15, 2020, 8:45pm UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/4 "2020-04-15T20:45:56Z")
Thank you, that fixed the issue. The version on the Synology app store is only 1.18.5 ---
**Author:** ![mpalermo73](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mpalermo73/32/163296_2.png) [@mpalermo73](https://forums.plex.tv/u/mpalermo73)\ **Post date:** [July 7, 2020, 8:01pm UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/5 "2020-07-07T20:01:16Z")
I also have the Synology DS1019+ and am running Plex 1.19.2.2737 currently. It seems to transcode h26 **4** just fine, but when trying to transcode a h26 **5** file, Plex says > This server is not powerful enough to convert video. despite the DS1019+ having a hardware decoder for _both_ h264 and h265: > H.264 (AVC), H.265 (HEVC), MPEG-2 and VC-1; maximum resolution: 4K (4096 x 2160); maximum frame rate per second (FPS): 30 > **[Synology Inc.](https://www.synology.com/en-us/support/download/DS1019+)** > > Centralize data storage and backup, streamline file collaboration, optimize video management, and secure network deployment to facilitate data management. The test file: ```auto Codec HEVC Bitrate 2782 kbps Bit Depth 8 Chroma Subsampling 4:2:0 Coded Height 1088 Coded Width 1920 Color Primaries bt709 Color Range tv Color Space bt709 Color Trc bt709 Frame Rate 23.976 fps Height 1080 Level 4.0 Profile main Ref Frames 1 Width 1920 Display Title 1080p (HEVC Main) ``` ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 5, 2020, 8:01pm UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/6 "2020-10-05T20:01:25Z")
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