# Problems with Hardware Accelerated Transcoding **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [April 15, 2020, 9:34am UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669 "2020-04-15T09:34:48Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 15, 2020, 8:31pm UTC](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669/3 "2020-04-15T20:31:41Z")
The problem was (supposedly) fixed in February in a 1.18.7.x release. Make sure you are running a current version of Plex Media Server. Check [Authorized Devices](https://app.plex.tv/desktop#!/settings/devices/pms) to verify installed version. Version 1.19.1.2645 is available via plex.tv/download. You want the Intel 64-bit package. The [Synology FAQ](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215) has information on manually installing packages (versus using the version available in the Package Manager). See FAQ 3a. The [Plex Media Server Announcement thread](https://forums.plex.tv/t/plex-media-server/30447/332) has information on the latest releases. To be notified of a new release, subscribe to thread. Scroll to the bottom of the thread and change “Normal” to “Following.” If you’ve never run Plex on a Synology, suggest you read [Installation & Setup of Plex Media Server on Synology](https://forums.plex.tv/t/installation-setup-of-plex-media-server-on-synology/572179) and the [Synology FAQ](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215). Note the portions regarding media location. Do not put your files in /Plex or in Synology’s pre-defined media folders (used by their own applications). Doing so will cause problems down the road. --- _[View the full topic](https://forums.plex.tv/t/problems-with-hardware-accelerated-transcoding/574669)._