# Problems with Plex not recognizing new files
**URL:** https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396
**Category:** Metadata & Adding Files
**Created:** [June 29, 2021, 12:41am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396 "2021-06-29T00:41:49Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 12:41am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/1 "2021-06-29T00:41:49Z")
This is also happening to me! Nothing changed in my drives or the plex category that I created. I was able to add some on Saturday and then when I added a few more later on, they did not show.
I tried removing them in finder (mac) and then readding them, no dice
I also tried making a new folder and adding them there and then editing the file location for that particular category, and still nothing.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [June 29, 2021, 12:43am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/2 "2021-06-29T00:43:42Z")
Same symptom doesn’t establish the same issue. This could be anything from poor file naming to … you name it. You’ll need to provide some actual details if you want users to help you.
> **[Why is some of my content not found? | Plex Support](https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/)**
>
> Naming and Organization The biggest reason by far for items to not be found during a library scan is due...
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 12:45am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/3 "2021-06-29T00:45:45Z")
It has nothing to do with file names. For example, I added a few new episodes of Alone. I checked the files names with a previous season (which are showing up in plex just fine) and the file names for the recent episodes followed the same naming scheme, and nothing shows up.
As far as movies, a file doesn’t need specific file naming. They show up regardless and if the naming isn’t perfect the ‘match’ doesn’t auto load (can always force the match)
So it has nothing to do with the naming for me.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [June 29, 2021, 12:51am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/4 "2021-06-29T00:51:55Z")
I’ve moved this to its own thread – please don’t hijack other threads.
#
As for your issue… when it comes to Plex, file names matter. As the linked support article points out, Plex will actively ignore certain files, file types. The same is true if you try to add a file that’s named like a tv-episode to a movie library.
TL;DR:
Mind sharing your specific folder structure / file names based on the folder that’s linked with the library, down to the actual video files?
Bad names work until at some point the won’t.
Also… is your server actually running on that Mac or are you only managing the files through Finder? What version of Plex Media Server do you have installed (and if it’s not actually running on your Mac… what’s the actual platform)?
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 12:53am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/5 "2021-06-29T00:53:46Z")
Hey Tom.
Like I said, I was updating a few tv series with new episodes. The new episodes follow the same naming scheme as the previous episodes (all of which showed up in plex just fine). The new episodes won’t even show up at all! Naming is 100% accurate based on the previous episodes file names.
Additionally, new movies won’t show up. I tried everything.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [June 29, 2021, 12:55am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/6 "2021-06-29T00:55:24Z")
Let me know when there’s something new.
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 12:57am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/7 "2021-06-29T00:57:49Z")
Alone, seasons 6 and 7 work fine.
here is a file naming for a season 6 episode:
alone.s06e01.720p.web.h264-tbs.mkv
Here is season 8 (does not show up in my library)
Alone.S08E01.720p.WEB.h264-BAE.mkv
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 12:58am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/8 "2021-06-29T00:58:42Z")
Here is the library category file directory
/Volumes/1.) TV (current)/1d.) TV (docu)
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 1:02am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/9 "2021-06-29T01:02:42Z")
Additionally, I just tried deleting a library category from the left hand margin, I thought I would just readd it and it would help.
I clicked ‘delete’, confirmed I wanted to delete the library, and it hasn’t left the left hand margin list! I even cleared all browser history, re logged in, and it’s still there
I then clicked on to it, saw its contents, tried watching a movie, and now it says
“Playback Error, content is unavailable”
^ which makes sense because I deleted the library category. But why is still showing up in my library list?
I’ve deleted categories before and it was gone (as it should be) but now it just hangs out and doesn’t go away? it will show the titles but won’t play them? Something is going on here…
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [June 29, 2021, 1:06am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/10 "2021-06-29T01:06:08Z")
could be a corrupted database… if so you should see related errors in your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
If that’s the case, you can attempt to repair it. If the repair doesn’t succeed you could try restoring a backup of your database (created during a scheduled maintenance) – though depending on how long the issue exists, this could mean you’ll lose some recent changes/updates.
> **[Repair a Corrupted Database | Plex Support](https://support.plex.tv/articles/repair-a-corrupted-database/)**
>
> Though rare, it is possible for your main Plex Media Server database to become corrupted. For instance, it might happen...
> **[Restore a Database Backed Up via 'Scheduled Tasks' | Plex Support](https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/)**
>
> One of the many Scheduled Tasks that a Plex Media Server performs is to make regular backups of the core...
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [June 29, 2021, 2:23am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/11 "2021-06-29T02:23:57Z")
May we have some DEBUG log files ZIPs please?
This sounds like a permissions problem. Those would show in the logs.
We can’t help troubleshoot what we can’t see.
Sorry 🤷♂️
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### Author:  [@Shamwoo007\_gmail\_com](https://forums.plex.tv/u/Shamwoo007_gmail_com)
#### Post date: [June 29, 2021, 2:30am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/12 "2021-06-29T02:30:40Z")
I went in and deleted the database file. Had to rebuild the library, but I’ve done that a few times in past so it only took 8 minutes. And most of my megadata and whatnot has already reloaded and we’re back baby! Thanks for the help Tom!
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### Author:  [@Bowlochili](https://forums.plex.tv/u/Bowlochili)
#### Post date: [July 30, 2021, 5:49pm UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/13 "2021-07-30T17:49:37Z")
I’m having the same issue. This occurred after the last update
Current :Server Version#: 1.23.6.4881-e2e58f321
Current Player Version#: 1.23.6.4881
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### Author:  [@russprince](https://forums.plex.tv/u/russprince)
#### Post date: [August 27, 2021, 6:08am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/14 "2021-08-27T06:08:58Z")
Auto updating stopped for me after upgrading my synology to dsm7 and subsequent dsm7 version of plex. it worked perfectly fine before, but now I have to manually update libraries
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [September 1, 2021, 9:46am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/15 "2021-09-01T09:46:24Z")
3 posts were split to a new topic: [Rant: Plex isn’t reacting according to expectations](https://forums.plex.tv/t/rant-plex-isn-t-reacting-according-to-expectations/740399)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 30, 2021, 9:46am UTC](https://forums.plex.tv/t/problems-with-plex-not-recognizing-new-files/725396/16 "2021-11-30T09:46:27Z")
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