# Problems with series scanner **URL:** \ **Category:** Dev/API Corner\ **Tags:** scanner-agent-dev\ **Created:** [December 3, 2011, 10:43am UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911 "2011-12-03T10:43:16Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![emufan](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@emufan](https://forums.plex.tv/u/emufan)\ **Post date:** [December 3, 2011, 10:43am UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/1 "2011-12-03T10:43:16Z")
Currently I don’t understand, how the series thetvtb-scanner works. Some field remain empty, updates are ignored. Is anybody able to give me some hints or explanations? **1. Problem: Missing description of main series** I have added a main description in the tvdb, but even if I delete/renew the series in plex, rescann (deepscan, …), update via right-click, … the text in the pms (server and client view) remains empty: ![post-53436-0-01608200-1322908089.png](https://global.discourse-cdn.com/plex/original/3X/1/e/1eff6d19e5df8ed2d5c864bca9d555355babb942.png) ![post-53436-0-92414100-1322908053.png](https://global.discourse-cdn.com/plex/original/3X/f/e/fe6bbdb69e9f167ce3db142926dac55db344a8c6.png) **2. Problem: Missing episode description and date** I have added text and dates of some episodes in the tvdb, but the pms entries stay empty as well (same as problem 1.): this was maintained before: ![post-53436-0-30273500-1322908062.png](https://global.discourse-cdn.com/plex/original/3X/7/5/7567f736bf1af57b92b245804c7900d685fe86ef.png) this entries were added in the new episode: ![post-53436-0-33526500-1322908410.png](https://global.discourse-cdn.com/plex/original/3X/2/6/26b5e758299cba3e8c6176ac9d6f30eb5f102e92.png) and in this way it appears in the pms - empty: ![post-53436-0-30110800-1322909108.png](https://global.discourse-cdn.com/plex/original/3X/d/a/da136d1a503ce9313728490d74dcf1383771416f.png) and if I re-add this there manually: ![post-53436-0-56110300-1322908046.png](https://global.discourse-cdn.com/plex/original/3X/1/c/1c8d3117da0fb94cc63a1d394cec741d80d91c14.png) the text is filled, but not the date: ![post-53436-0-03956700-1322908022.png](https://global.discourse-cdn.com/plex/original/3X/3/3/3333507333b8b666e2ce9c6d2887794b4120e7ac.png) **3. Missing picture updates** I have changed one picture in the tvdb, because the old one had a wrong aspect ratio: ![post-53436-0-17929100-1322908082.png](https://global.discourse-cdn.com/plex/original/3X/9/5/9576fa4d09ed17bb2b41d6bd2d3cbecaa590a832.png) But the one in pms stays the same, regardless of rescan, … and the new one isn’t neither available in the picture maintenance of the episode. Where are the errors? What can I do? Or are this rescan-bugs of the scanner or agent? ---
**Author:** ![embeddedcoder](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/embeddedcoder/32/156_2.png) [@embeddedcoder](https://forums.plex.tv/u/embeddedcoder)\ **Post date:** [December 13, 2011, 1:21pm UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/2 "2011-12-13T13:21:03Z")
> [@](#): > > I have added a main description in the tvdb, but even if I delete/renew the series in plex, rescann (deepscan, ...), update via right-click, ... the text in the pms (server and client view) remains empty: Probably an issue with caching. > [@](#): > > I have changed one picture in the tvdb, because the old one had a wrong aspect ratio Go into Media Manager, open the series, Change Artwork. ---
**Author:** ![emufan](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@emufan](https://forums.plex.tv/u/emufan)\ **Post date:** [December 13, 2011, 4:14pm UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/3 "2011-12-13T16:14:06Z")
> [@](#): > > Probably an issue with caching. Yes, this could be, but how to renew this information? It should not be a solution to deinstall the whole pms and re-install this - only to get the new information from tvdb. All other thinks, like rescan, deep-rescan, deletion of episode/serie and put it in back afterwards, drop the metadata, renw them afterwards, ... didn't help. > [@](#): > > Go into Media Manager, open the series, Change Artwork. As as wrote in my post: But the one in pms stays the same, regardless of rescan, ... and the new one isn't neither available in the picture maintenance of the episode. ---
**Author:** ![emufan](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@emufan](https://forums.plex.tv/u/emufan)\ **Post date:** [January 12, 2012, 9:36am UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/4 "2012-01-12T09:36:24Z")
Is there really no solution for getting updated or new text, fan art, dates, … from thetvtb into plex? ---
**Author:** ![gits](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gits/32/3376_2.png) [@gits](https://forums.plex.tv/u/gits)\ **Post date:** [December 7, 2012, 6:17am UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/5 "2012-12-07T06:17:13Z")
> [@](#): > > Is there really no solution for getting updated or new text, fan art, dates, ... from thetvtb into plex? use the dissociate item in the right click menu, then repair incorrect information in the same menu. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 20, 2019, 9:29pm UTC](https://forums.plex.tv/t/problems-with-series-scanner/12911/6 "2019-12-20T21:29:16Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.