# Profile picture not working?

**URL:** <https://forums.plex.tv/t/profile-picture-not-working/713744>\
**Category:** General Discussions\
**Created:** [May 3, 2021, 6:40pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744 "2021-05-03T18:40:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ZapRowsdower](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zaprowsdower/32/238108_2.png) [@ZapRowsdower](https://forums.plex.tv/u/ZapRowsdower)\
**Post date:** [May 3, 2021, 6:40pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744/1 "2021-05-03T18:40:17Z")

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Is anyone else having an issue with their profile picture? On the Plex server general tab I can see my account and it has the correct picture, however on all other devices, and when selecting account in the top right, the picture is blank. If I update a new picture it shows only on the server general tab, but everywhere else still remains blank.

I’ve just finished reconfiguring a new server and refreshing the library etc over the last couple of days, however the issue just appeared a few hours ago. Is it me?

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**Author:** ![ZapRowsdower](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zaprowsdower/32/238108_2.png) [@ZapRowsdower](https://forums.plex.tv/u/ZapRowsdower)\
**Post date:** [May 3, 2021, 8:58pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744/2 "2021-05-03T20:58:45Z")

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From another channel a number of users were affected but it now seems to have been resolved!

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**Author:** ![mikeodonoghue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikeodonoghue/32/241615_2.png) [@mikeodonoghue](https://forums.plex.tv/u/mikeodonoghue)\
**Post date:** [June 3, 2021, 5:45pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744/3 "2021-06-03T17:45:38Z")

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Happened to me, too.  
Version 1.31.1.2262-74fdc6b7 – just noticed this today. This morning all was well – this evening not so.

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**Author:** ![BLAlley](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@BLAlley](https://forums.plex.tv/u/BLAlley)\
**Post date:** [June 5, 2021, 2:06pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744/4 "2021-06-05T14:06:58Z")

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It was blank on my LR Roku last night. It was also telling me it was offline so I couldn’t view my media even though the local network was up and the internet connection intact.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 3, 2021, 2:07pm UTC](https://forums.plex.tv/t/profile-picture-not-working/713744/5 "2021-09-03T14:07:50Z")

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