# PS4 app wont load

**URL:** <https://forums.plex.tv/t/ps4-app-wont-load/619825>\
**Category:** Plex Players\
**Tags:** playstation\
**Created:** [August 2, 2020, 4:09pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825 "2020-08-02T16:09:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\
**Post date:** [August 2, 2020, 4:09pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/1 "2020-08-02T16:09:48Z")

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I am having issues getting past the logo screen on the ps4, I can load the app well on other devices but for some reason, I keep running into this issue. Any thoughts?  
Server Version#:  
Player Version#:

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**Author:** ![Cargussy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cargussy/32/201650_2.png) [@Cargussy](https://forums.plex.tv/u/Cargussy)\
**Post date:** [August 8, 2020, 3:48pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/2 "2020-08-08T15:48:37Z")

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I solved this by removing any PS4 apps from my Authorized Devices (there were two for some reason even though I only own one).

Once I did this I was able to boot up the app and re-link my account and now I’m back in with no issue.

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**Author:** ![jay\_mack](https://avatars.discourse-cdn.com/v4/letter/j/7cd45c/32.png) [@jay\_mack](https://forums.plex.tv/u/jay_mack)\
**Post date:** [August 8, 2020, 8:24pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/3 "2020-08-08T20:24:49Z")

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this didn’t work for me.

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**Author:** ![Crammarc](https://avatars.discourse-cdn.com/v4/letter/c/b487fb/32.png) [@Crammarc](https://forums.plex.tv/u/Crammarc)\
**Post date:** [August 8, 2020, 10:44pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/4 "2020-08-08T22:44:03Z")

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I am also having this issue. Removing PS4 apps from my authorized devices did not fix it for me either.

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**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\
**Post date:** [August 10, 2020, 8:16pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/5 "2020-08-10T20:16:23Z")

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yeah this hasn’t worked for me either

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 8, 2020, 8:16pm UTC](https://forums.plex.tv/t/ps4-app-wont-load/619825/6 "2020-11-08T20:16:27Z")

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