# PS4 Plex App not loading when signed in
**URL:** https://forums.plex.tv/t/ps4-plex-app-not-loading-when-signed-in/830630
**Category:** Plex Players
**Tags:** server-windows, playstation
**Created:** [February 13, 2023, 5:42pm UTC](https://forums.plex.tv/t/ps4-plex-app-not-loading-when-signed-in/830630 "2023-02-13T17:42:18Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@jpe](https://forums.plex.tv/u/jpe)
#### Post date: [February 13, 2023, 5:42pm UTC](https://forums.plex.tv/t/ps4-plex-app-not-loading-when-signed-in/830630/1 "2023-02-13T17:42:18Z")
Server Version#: 1.30.2.6563-3d4dc0cce
Player Version#: 2.05, (5.54.1)
Since approximately 2 weeks the PS4 will lag when opening the PLEX App, the controllers become non-responsive and the screen shows a black screen plus the _screen-saver_ once enough time has passed for that to turn on. No other action is registered by the App.
Attempted to delete and run a clean install on the PS4, the App worked until signing in the user and connecting to the server, with the exact same issue. Once the issue occurs there is no possibility to access logs
A Linux Device running through Chrome can also not connect to the server once inside my home network. Could this be related? Any idea where to continue troubleshooting this?
Plex Media Server has been reinstalled 4 times on the Windows Device with the same result.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [May 14, 2023, 5:43pm UTC](https://forums.plex.tv/t/ps4-plex-app-not-loading-when-signed-in/830630/2 "2023-05-14T17:43:04Z")
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