# Ps4 Update 8.0 Broke Plex
**URL:** https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715
**Category:** Plex Players
**Tags:** playstation
**Created:** [October 16, 2020, 11:21pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715 "2020-10-16T23:21:23Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@HiztoryGaming](https://forums.plex.tv/u/HiztoryGaming)
#### Post date: [October 16, 2020, 11:21pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/1 "2020-10-16T23:21:23Z")
Server Version#: 4.44.2
Player Version#: PS4 Early Access
Ever since PS4 updated to 8.x; Plex is very slow, constantly buffer and Plex app crashes every 20 mins or so.
Think a hotfix is required.
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### Author:  [@Russcm2](https://forums.plex.tv/u/Russcm2)
#### Post date: [November 12, 2020, 5:15pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/2 "2020-11-12T17:15:21Z")
Seeing similar… I’ve used PS4 and plex for years and it has always worked great. Plex updated too, and the new one is SO slow. The UI looks nice… but all of the sudden it loads everything so slowly. Please fix
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [November 12, 2020, 5:28pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/3 "2020-11-12T17:28:30Z")
Which PS4 do you have? I have the regular one and it loads up normally. Trying to reproduce crash the other poster mentioned.
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### Author:  [@HiztoryGaming](https://forums.plex.tv/u/HiztoryGaming)
#### Post date: [November 12, 2020, 5:59pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/4 "2020-11-12T17:59:52Z")
Ps4 pro. Sorry thought I had that written jn.
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### Author:  [@Kineas](https://forums.plex.tv/u/Kineas)
#### Post date: [November 24, 2020, 6:54pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/5 "2020-11-24T18:54:05Z")
Yeah this is really annoying.
Do you have specific settings when you say it’s working well ?
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [November 24, 2020, 8:08pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/6 "2020-11-24T20:08:48Z")
If you are asking me, I didn’t make any settings, changes everything is on default
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### Author:  [@HiztoryGaming](https://forums.plex.tv/u/HiztoryGaming)
#### Post date: [November 24, 2020, 10:07pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/8 "2020-11-24T22:07:11Z")
Hey, it’s been all good for me after a day or so from the post. I haven’t had any issues since.
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### Author:  [@hawat](https://forums.plex.tv/u/hawat)
#### Post date: [November 30, 2020, 6:53pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/9 "2020-11-30T18:53:06Z")
I’m glad it’s working for you now. Is there anything you did?
I’m having the same problem on my PS4 Pro. App version 2.01. All the other Plex apps (Apple TV, Samsung TV, iOS, web interface) I use are fine, but the PS4 Pro is suddenly stuttering even if I reduce the bitrate considerably. I’m running the latest version of PMS on Linux. Transcoding speed is fine. Network speed is fine. The network switch between them has been rebooted. Plex app was deleted and reinstalled. PS4 Pro has been rebooted. Plex server system software has been updated and rebooted.
The only thing I believe changed before it stopped working was updating the PS4 Pro system software.
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### Author:  [@hawat](https://forums.plex.tv/u/hawat)
#### Post date: [December 1, 2020, 5:28am UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/10 "2020-12-01T05:28:14Z")
For anyone else having the problem, I haven’t solved it, but I’ve narrowed it down to a problem with the Plex client app for PS4 when subtitles are enabled. With subtitles enabled, I get regular buffering with any bitrate higher than 4 Mbps. With subtitles disabled, everything is fine at any bitrate regardless of direct stream or transcoding. So, for now, it works with subtitles disabled.
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### Author:  [@MultiJay](https://forums.plex.tv/u/MultiJay)
#### Post date: [January 21, 2021, 9:20pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/11 "2021-01-21T21:20:11Z")
Nope, it’s not the subtitles… I mean the plex app on my ps4 is buffering and crashing extra much when I use subtitles so I stopped using them completely but it’s still behaves like that!
Tried going down to 4mb/s and that works for a while but then the app freaks out again by either buffering for ages, freezes up or just straight up crashes!
Been going lower than 4 but in the end it’s always the same end result… I’ve sent sooooooo many crash reports thru my ps4 that it’s not even funny any more!
I am actually starting to reconsider this whole streaming platform tbh
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [January 21, 2021, 9:33pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/12 "2021-01-21T21:33:37Z")
enable logging in the PS4 app and it will write it’s logs to your `Plex Media Server.log` which you can get from the troubleshooting section of server settings
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 21, 2021, 9:33pm UTC](https://forums.plex.tv/t/ps4-update-8-0-broke-plex/643715/13 "2021-04-21T21:33:47Z")
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