# Public ip **URL:** \ **Category:** Remote Access\ **Created:** [April 7, 2025, 5:07am UTC](https://forums.plex.tv/t/public-ip/912096 "2025-04-07T05:07:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jimcaldwell362](https://avatars.discourse-cdn.com/v4/letter/j/8c91f0/32.png) [@jimcaldwell362](https://forums.plex.tv/u/jimcaldwell362)\ **Post date:** [April 7, 2025, 5:07am UTC](https://forums.plex.tv/t/public-ip/912096/1 "2025-04-07T05:07:20Z")
my public ip is not working has a red x beside it it turns green for a second the goes to red x cant get it to remote access ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 7, 2025, 5:15am UTC](https://forums.plex.tv/t/public-ip/912096/2 "2025-04-07T05:15:44Z")
Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 6, 2025, 5:16am UTC](https://forums.plex.tv/t/public-ip/912096/3 "2025-07-06T05:16:32Z")
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