# Pulling Out Hair - Remote madness **URL:** \ **Category:** Remote Access\ **Tags:** server-qnap\ **Created:** [October 29, 2025, 4:21am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979 "2025-10-29T04:21:47Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 4:21am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/1 "2025-10-29T04:21:47Z")
Server Version#:1.42.2.10156 Player Version#:26.0.1 \ So I’m totally pulling my hair out, I’ve tried everything i can think of and read all sorts of “Solutions” but nothing is working. Plex is running on a qnap with firewall open to port 32400 for any traffic coming from my router. Router is UDMP with firewall, port is forwarded appropriately. Everything works perfectly locally but had the issue where remote said it was accessible for a second or 2 and then went red, and couldn’t connect outside of network. I read a comment where someone used a different external port forwarded to 32400 internally, so i tried that. It worked like a dream! Plex said it was available and i was able to connect from outside my network, all my problems solved. Sadly a few mins of dreamworld and all of sudden plex said it was unreachable from outside and i could no longer connect. It can’t be a network setting as it was working great and connected like a dream and then decided to ■■■■ the bed. I’ve tried everything i can, loosened firewall, different ports, anything i could think of. Help please!! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 29, 2025, 4:35am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/2 "2025-10-29T04:35:15Z")
In your Unifi network application, navigate to Settings → Internet. Note the IPv4 address for your primary WAN interface. Then, navigate to [canyouseeme.org](http://canyouseeme.org) and note what it shows as “Your IP.” Are they the same? ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 4:42am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/3 "2025-10-29T04:42:51Z")
Yes they are the same. Again, it connected for a few mins before bailing out if that’s a factor. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 29, 2025, 4:49am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/4 "2025-10-29T04:49:49Z")
At that same site ([canyouseeme.org](http://canyouseeme.org)), try entering the port you configured in your port forwarding rule and see if it sees it as open. Note, in your PMS remote access settings, you need to ensure you’ve selected the “Manually specify public port” check box and entered the same port. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 4:54am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/5 "2025-10-29T04:54:34Z")
It does not. And it is set appropriately in the Plex server network tab. As I mentioned I saw someone else said they tried a random port and forwarded it. Which I did and it worked for a few mins. And not just server said it could connect for a couple mins but i could actually connect and access media from my phone on with wifi off. That worked for at least 5 mins before it decided to quit. Thanks for your help btw. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 29, 2025, 5:03am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/6 "2025-10-29T05:03:17Z")
Are you able to temporarily turn off the firewall on your NAS? Something is blocking the connection, either on the router or the NAS. If you’re able to connect locally, it means that PMS is still running and listening on TCP 32400 (locally). So any traffic forwarded to it should connect. > [@BirdBearBeast](#): > > Thanks for your help btw. No problem! Just trying to puzzle it out. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 11:25am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/7 "2025-10-29T11:25:54Z")
ok, so temporarily disabled nas firewall and library popped right up on my phone. Just to check, I enabled and disabled a couple of times and yup, access up, access down. Although the whole time the plex server web interface said “fully accessible outside your network.” Attached are screenshots of my qnap firewall rules, where did i go wrong? ![Screenshot 2025-10-29 at 07.24.20](https://global.discourse-cdn.com/plex/original/4X/2/1/c/21cb356da2be42e16f256559355c6f3decea6b23.png) ![Screenshot 2025-10-29 at 07.24.13](https://global.discourse-cdn.com/plex/original/4X/9/2/4/9245dd0fd3718e45608b47c17070927f496dab3a.png) ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [October 29, 2025, 11:43am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/8 "2025-10-29T11:43:18Z")
Source for the Plex rules should be Any, not 192.168.44.0/24 ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 29, 2025, 11:59am UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/9 "2025-10-29T11:59:31Z")
Other ports that Plex uses: [https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall/](https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall/) . Firewalling the server seems overkill. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 6:45pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/10 "2025-10-29T18:45:03Z")
i was thinking all my traffic is going through my router/my own internal network, i’m probably overly paranoid when it comes to restrictions. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 6:49pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/11 "2025-10-29T18:49:35Z")
i was going by the advice here on the other ports. ![Screenshot 2025-10-29 at 14.45.38](https://global.discourse-cdn.com/plex/original/4X/2/8/e/28e2e1df0c48812b96bf9ae5fecf9f296a484219.png) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 29, 2025, 6:52pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/12 "2025-10-29T18:52:50Z")
Read the Blue note. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 7:59pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/13 "2025-10-29T19:59:39Z")
i’m clearly not good at the details but i read that as only necessary for being in your local network. Everything works like a dream internally. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [October 29, 2025, 8:28pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/14 "2025-10-29T20:28:58Z")
Just a misunderstanding. You posted a screenshot you called your QNAP firewall rules, but what you meant was they were your routers firewall rules. I replied with additional ports as if you were setting this up on your QNAP internal network. ---
**Author:** ![BirdBearBeast](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BirdBearBeast](https://forums.plex.tv/u/BirdBearBeast)\ **Post date:** [October 29, 2025, 10:53pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/15 "2025-10-29T22:53:18Z")
Ah, no, that is from my QNAP firewall. I made the adjustment @BobSnot suggested and just set qnap firewall to allow from any instead of just my internal network and seems to be working and stable. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 27, 2026, 10:54pm UTC](https://forums.plex.tv/t/pulling-out-hair-remote-madness/932979/16 "2026-01-27T22:54:00Z")
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