# Qnap faq.....read me first!

**URL:** https://forums.plex.tv/t/qnap-faq-read-me-first/109942
**Category:** Tips, Tricks & How-Tos
**Tags:** server-qnap, tipstricks
**Created:** [July 31, 2015, 8:24pm UTC](https://forums.plex.tv/t/qnap-faq-read-me-first/109942 "2015-07-31T20:24:19Z")
**Posts on this page:** 1
**Showing post:** 6

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [August 30, 2020, 4:42pm UTC](https://forums.plex.tv/t/qnap-faq-read-me-first/109942/6 "2020-08-30T16:42:20Z")

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### Q29: How to bypass iHD driver

This FAQ How-To is of interest to those who:

1. Have an Intel J4xxx CPU as well as some J5xxx CPUs
2. Have unwatchable (breaking up) image quality using HW transcoding on J3xxx CPUs as compared to SW transcoding when using very LOW BIT RATE videos.

The issue is a known problem with the Intel HD media driver (iHD\_drv\_video.so) on those J4xxx CPUs.  
The problem has been identified and a solution has been found.

For those of you who are using the PlexData share, this is an easy task.

1. Install the QNAP “Text Editor” app in App Center

2. Stop Plex in App Center.

3. In FileStation, navigate to the **PlexData** share, click **“Plex Media Server”** to access your actual configuration files.

4. Right-click **Preferences.xml** and “Open with Text Editor”  

5. Go to the end of the second line,

6. Add the text `VaapiDriver="i965"` to match this image.  

7. Save the file

8. Start PMS.

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