# Qnap faq.....read me first!

**URL:** <https://forums.plex.tv/t/qnap-faq-read-me-first/109942>\
**Category:** Tips, Tricks & How-Tos\
**Tags:** server-qnap, tipstricks\
**Created:** [July 31, 2015, 8:24pm UTC](https://forums.plex.tv/t/qnap-faq-read-me-first/109942 "2015-07-31T20:24:19Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [November 26, 2021, 5:43pm UTC](https://forums.plex.tv/t/qnap-faq-read-me-first/109942/7 "2021-11-26T17:43:45Z")

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### Q30: How to reset ownership and reclaim your Plex server on QNAP

1. Create a shared folder, named “PlexData” (exact capitalization)

2. Restart Plex

3. Let it run for 30 seconds then stop it

4. Install the QNAP “Text Editor” app from App Center if not already installed

5. Using FileStation, Open PlexData → `Plex Media Server` (click into it)

6. Right-click `Preferences.xml` → Open in Text Editor

7. Carefully remove the `PreferenceName="Value"` pairs for

- PlexOnlineUsername
- PlexOnlineToken
- PlexOnlineMail
- PlexOnlineHome (This might not exist . OK if it doesn’t)

1. SAVE the file

2. Start Plex

3. Open [http://ip.addr.of.QNAP:32400/web](http://ip.addr.of.QNAP:32400/web) from your computer

4. The server will now be in the state for you to CLAIM it again.

Please reach out if you have any difficulties.

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