# QNAP Server unable to add libraries **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [March 7, 2023, 7:03pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712 "2023-03-07T19:03:09Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 7:03pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/1 "2023-03-07T19:03:10Z")
Server Version#: PlexMediaServer-1.31.2.6757-39d3abef1-x86\_64 Player Version#: web Complete uninstall / reinstall of plex on QNAP, and I can’t add any libraries. Digging into the Logs directory I see: Mar 07, 2023 12:41:33.587 [0x7f737b146b38] ERROR - [Req#1b4] Library: Couldn’t create section: ‘agent’ is missing or invalid Mar 07, 2023 12:41:33.587 [0x7f737b146b38] ERROR - [Req#1b4] Library: Couldn’t create section: ‘language’ is invalid Mar 07, 2023 12:41:33.587 [0x7f737b146b38] ERROR - [Req#1b4] Library: Couldn’t create section: new scanner needs to be paired with new agent … which appears to be the exact error in this thread: https://embed.reddit.com/r/PleX/comments/113j2gv/scanner_error_fresh_install/?embed=true&ref_source=embed&ref=share I’ve tried the oldest version I can download at Plex, PlexMediaServer-1.31.1.6733-bc0674160-x86\_64… but it also exhibits the same error. Can we please get some Plex support attention on this issue? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 7, 2023, 7:35pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/2 "2023-03-07T19:35:34Z")
That was fixed but not in the build. We have 3 major issues back-to-back all being solved in sequence. Install Public release for now (on top of the existing) ---
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 8:04pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/3 "2023-03-07T20:04:39Z")
ChuckPa, thank you for the response. What is the “Public” release? When I go to [https://www.plex.tv/media-server-downloads/](https://www.plex.tv/media-server-downloads/), not logged in, the version offered for QNAP is: 1.31.1.6733-bc0674160 … which is one of the versions I did try and confirmed is broken in this same way. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 7, 2023, 8:23pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/4 "2023-03-07T20:23:36Z")
> [@johnstewart](#): > > What is the “Public” release? Public: Plex Pass Downloads = Off. Currently 1.31.1.6733. Beta: Plex Pass Downloads = On. Currently 1.31.2.6757. You can subscribe to the Plex Media Server [announcement thread](https://forums.plex.tv/t/plex-media-server/30447/559) to be notified when updates are available. Scroll to the bottom of the thread and change “Normal” to “Watching.” ---
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 8:47pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/5 "2023-03-07T20:47:20Z")
Okay, so I guess I was correct that the “public” version is 1.31.1.6733. @ChuckPa: > Install Public release for now (on top of the existing) This version is broken. If there is a version that’s NOT broken, I’d like to know. But Chuck seemed to be saying that the “Public” release installing would fix the issue. I tried before I posted this in the first place. So, waiting on Plex for a fix, is what I am given to understand at this point. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 7, 2023, 9:10pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/6 "2023-03-07T21:10:09Z")
PUBLIC does the following: 1. Stops the “Can’t create a server” problem. 2. Stops other problems PUBLIC doesn’t fix the libraries problem (predates the fix) PlexPass has a regression which negates using it (the Libraries fix) Which version would you like? About a month back? Don’t you keep a few handy? or Look in App Center? ---
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 9:30pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/7 "2023-03-07T21:30:10Z")
No, I don’t keep any handy. Version I see in QNAP App Center is 1.16.6. Not a critical issue for me, so I’ll hold tight until there’s a fix published. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 7, 2023, 9:34pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/8 "2023-03-07T21:34:42Z")
1.16.6 ? I got them to update to 1.29.2 ODD. 🤔 If you need a version, I’ll give you one . Not a big deal. ---
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 9:57pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/9 "2023-03-07T21:57:27Z")
Well, do we know when the “add libraries” bug came in? I guess I’m looking for the version one before that! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 7, 2023, 10:47pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/10 "2023-03-07T22:47:12Z")
DO you use the internal Nvidia GPU card? ---
**Author:** ![johnstewart](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@johnstewart](https://forums.plex.tv/u/johnstewart)\ **Post date:** [March 7, 2023, 10:59pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/11 "2023-03-07T22:59:14Z")
Me? No. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 7, 2023, 11:40pm UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/12 "2023-03-07T23:40:41Z")
Which model do you have ? I’ll grab you a version (recent) which I know is stable and works. Caveat – No credit detection. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 6, 2023, 12:35am UTC](https://forums.plex.tv/t/qnap-server-unable-to-add-libraries/833712/16 "2023-06-06T00:35:18Z")
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