# QNAP stop working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [June 4, 2025, 7:05pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314 "2025-06-04T19:05:51Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 4, 2025, 7:05pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/1 "2025-06-04T19:05:51Z")
Server Version#: Player Version#: PlexMediaServer-1.41.8.9834-071366d65-x86\_64 Hi i don’t why since 4 days my plex qnap (TS-251D 4GO) was OFF, impossible to show my librairy. I have updated to -1.41.8.9834-071366d65-x86\_64 but still the same problem I think first time i opened on my compture i saw my librairy and said me to increase right i think but not sur. No i have nothing I don’t know hox to fixe it and if you want some informations to help tell me and I will try to find it Thanks a lot ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 4, 2025, 9:24pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/2 "2025-06-04T21:24:59Z")
Please create a shared folder named exactly `PlexData` (upper-lower sensitive) It can be anywhere 1. Stop PMS 2. wait 30 seconds 3. Start PMS 4. wait 2 minutes 5. Stop PMS - Open FileStation → PlexData → Plex Media Server - Right-click `Logs` → `Compress` - When complete (ZIP or tar.gz) - Download it and then attach here. ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 5, 2025, 6:14pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/3 "2025-06-05T18:14:10Z")
thanks to help me !!! I open my nas on computer, i go to filestation but i can’t find plexdata ! > **[aaaa-Sans-titre hosted at ImgBB](https://ibb.co/xqMrJpkt)** > > Image aaaa-Sans-titre hosted in ImgBB When i try to go direct with file explorer i can see a plexdata field but impossible to open it ask me password > **[bbb-Sans-titre hosted at ImgBB](https://ibb.co/Yq02NZd)** > > Image bbb-Sans-titre hosted in ImgBB > **[cccbbb-Sans-titre hosted at ImgBB](https://ibb.co/Zpkby60R)** > > Image cccbbb-Sans-titre hosted in ImgBB maybe i do something wrong? thanks again ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 5, 2025, 6:38pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/4 "2025-06-05T18:38:37Z")
1. Create the Shared Folder (Control Panel - Shared Folders) ![Screenshot from 2025-06-05 14-37-17](https://global.discourse-cdn.com/plex/original/4X/9/4/6/946c94214461f333977b005f170844998365a1b0.png) 1. After you restart PMS, it will be populated ![Screenshot from 2025-06-05 14-36-14](https://global.discourse-cdn.com/plex/original/4X/d/8/f/d8f28623faf5860138d3157301a3e50080c397e9.png) ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 5, 2025, 7:42pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/5 "2025-06-05T19:42:02Z")
thanks again Iwas impossible to create the shared folder plexdata because it already exist. I put the same proprieties as you > **[qqq hosted at ImgBB](https://ibb.co/t5gvQGJ)** > > Image qqq hosted in ImgBB I stop PLEX and restort again but still no have folder as you down DataVol1 I restart NAS but still no PlexData 😕 > **[qqqsss hosted at ImgBB](https://ibb.co/tRRF4Wh)** > > Image qqqsss hosted in ImgBB An idea? 🙂 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 5, 2025, 9:45pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/6 "2025-06-05T21:45:09Z")
Delete the shared folder SSH into the QNAP and make certain the linux folder is gone too Now recreate it again as it should be. Restart and confirm it’s populated. If not, then PMS is not trying to start. In this case, DO NOT UNINSTALL PMS. Confirm you have the right package file. Reinstall the same QPKG on top of what exists. ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 6, 2025, 4:28pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/7 "2025-06-06T16:28:15Z")
ok i will delete the folder but it ask me if i want to delete data, i do? > **[sssss hosted at ImgBB](https://ibb.co/tPYKPNc1)** > > Image sssss hosted in ImgBB sorry i don’t understand that i am a novice SSH into the QNAP and make certain the linux folder is gone too ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 6, 2025, 4:33pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/8 "2025-06-06T16:33:52Z")
oh great i succeded, i give me acces here > **[aaaaaaaa hosted at ImgBB](https://ibb.co/DfPkF8sQ)** > > Image aaaaaaaa hosted in ImgBB now i have > **[zzzzzz hosted at ImgBB](https://ibb.co/YB47CkVv)** > > Image zzzzzz hosted in ImgBB ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 6, 2025, 4:49pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/9 "2025-06-06T16:49:04Z")
here that you want 🙂 [Logs.zip](https://forums.plex.tv/uploads/short-url/m6vbmCoU9MfFLHdur9ynFQbz9Dv.zip) (606.1 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 6, 2025, 5:14pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/10 "2025-06-06T17:14:43Z")
@guill575 Do you have your own domain assigned to the QNAP? What’s happening is that it’s superseding the built-in (required) certificate. This prevents your PMS from talking to Plex.tv ```auto Jun 06, 2025 18:38:21.976 [139760216591160] WARN - [HttpClient/HCl#3c] HTTP error requesting PUT https://plex.tv/devices/ea267d0ea16f3d99fc2e3a045858eea9f4621c13?Connection[][uri]=http://89.89.74.29:22352&Connection[][uri]=http://192.168.1.194:32400&Connection[][uri]=http://10.0.5.1:32400&Connection[][uri]=http://10.0.3.1:32400&Connection[][uri]=http://10.0.7.1:32400&Connection[][uri]=http://[2001:861:4040:c8a0:265e:beff:fe3e:711]:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&natLoopbackSupported=1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv') ``` > (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘plex.tv’) ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 6, 2025, 6:32pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/11 "2025-06-06T18:32:18Z")
yes it was my own qnap where i have all my folders 🙂 How i can fix it? why before june i didnt have this problem 😕 Do you think is a port problem? doesent work [http://192.168.1.194:32400/](http://192.168.1.194:32400/) > **[sssss hosted at ImgBB](https://ibb.co/qFCkxYBx)** > > Image sssss hosted in ImgBB This one works [http://192.168.1.194:8080](http://192.168.1.194:8080) ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 7, 2025, 4:33pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/12 "2025-06-07T16:33:26Z")
> [@ChuckPa](#): > > What’s happening is that it’s superseding the built-in (required) certificate. This prevents your PMS from talking to Plex.tv maybe tou didnt see my question 🙂 Thanks a lot ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 7, 2025, 6:58pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/13 "2025-06-07T18:58:50Z")
When you have a domain assigned to your QNAP, it’s important to also give that information to PMS in the `Settings - [server] - Network - Show Advanced` page. ![Screenshot from 2025-06-07 14-49-55](https://global.discourse-cdn.com/plex/original/4X/b/f/0/bf0232099894b132d6663804ae23441fd95f1432.png) Given this is a curl error 60 (which means the certificate identification it received does not match what it expected – namely `plex.tv`, we need to look at what caused it. Possible causes: 1. A Proxy server, with its own FQDN, which is capturing all inbound traffic to the Plex port and not forwarding correctly. 2. An expired certificate for your domain. I looked at your Plex certificate and it’s ok. 3. Unlikely, but possible – Date/time is out of sync with real time and preventing HTTPS (cert operations) from completing correctly. To answer your question – 1. I do not think it’s the port because there is inbound traffic. 2. I think it’s traffic which is using a FQDN URL to connect to the QNAP which PMS doesn’t know about (most common) To test this: 1. Using the computer on your LAN, 2. Open a browser 3. Open the QNAP Plex port directly ( [http://LAN.IP.of.QNAP:32400/web](http://LAN.IP.of.QNAP:32400/web)) – This avoids use of all certificates except Plex’s for browser\<-\> server 4. Depending on the results of this test, we will need to look further. Do you have a `PlexData` shared folder ? (upper/lower case is required) If you do, 1. Stop Plex 2. Navigate to: PlexData / Plex Media Servere 3. Right-Click `Logs -> Compress` 4. Download the Logs.zip / Logs.tar.gz 5. Upload the file here ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 8, 2025, 1:41pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/15 "2025-06-08T13:41:26Z")
how you can find `Settings - [server] - Network - Show Advanced, it is impossible for me beacause i don’t have. maybe i look for in the wrong place > **[zzzzzz hosted at ImgBB](https://ibb.co/3yV86VtM)** > > Image zzzzzz hosted in ImgBB I stop plex and here [Logs.zip](https://forums.plex.tv/uploads/short-url/mzpp0WYU4XzyFw9rS1BTLsxjLHN.zip) (607.0 KB) We are my hero ! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 8, 2025, 4:45pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/16 "2025-06-08T16:45:01Z")
Are you using a certificate you created ? (Self Signed) ```auto Jun 08, 2025 15:04:24.421 [140643080383288] WARN - [HttpClient/HCl#b] HTTP error requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv') Jun 08, 2025 15:04:24.421 [140643065793336] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1 Jun 08, 2025 15:04:24.422 [140643080383288] WARN - [HttpClient/HCl#e] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv') Jun 08, 2025 15:04:24.422 [140643038370616] DEBUG - FeatureManager: Using cached data for features list Jun 08, 2025 15:04:24.422 [140643065793336] DEBUG - MyPlex: username is guill575, login is guillaume@9business.fr, home is 0, no pin Jun 08, 2025 15:04:24.423 [140643080383288] WARN - [HttpClient/HCl#f] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv') ``` I ask because error 60 also can happen when you create your own certificate. PMS raises the error because: 1. It cannot authenticate the certificate 2. The name in the certificate does not reference or allow `plex.tv` , which is required Look here: ```auto * Rebuilt URL to: https://backend.example.com/ * Trying 127.0.0.1... * Connected to backend.example.com (127.0.0.1) port 443 (#0) * found 139 certificates in /etc/ssl/ssl.cert/cacert.pem * found 600 certificates in /etc/ssl/certs * ALPN, offering http/1.1 * SSL connection using TLS1.2 / ******_RSA_*** _ ***_GCM_***** * server certificate verification OK * server certificate status verification SKIPPED * common name: *.example.com (matched) * server certificate expiration date OK * server certificate activation date OK * certificate public key: RSA * certificate version: #3 * subject: OU=Domain Control Validated,OU=PositiveSSL Wildcard,CN=*.example.xyz * start date: Mon, 04 May 2019 00:00:00 GMT * expire date: Wed, 07 June 2021 23:59:59 GMT * issuer: C=GB,ST=Greater Manchester,L=Salford,O=Sectigo Limited,CN=Sectigo RSA Domain Validation Secure Server CA * compression: NULL * ALPN, server accepted to use http/1.1 ``` This shows: 1. There is a match 2. Shows the issuer of the certificate PMS is complaining for you because there is no match. ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 8, 2025, 6:35pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/17 "2025-06-08T18:35:44Z")
I have no idea if is it certificate I created. You know i am a novice and i think i have follow a tutoriel to instal plex 3 years ago How can fixe it? create a new certificate? ---
**Author:** ![guill575](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@guill575](https://forums.plex.tv/u/guill575)\ **Post date:** [June 11, 2025, 7:00pm UTC](https://forums.plex.tv/t/qnap-stop-working/921314/18 "2025-06-11T19:00:08Z")
hi can you help me please when you have time? 🙂 ---
**Author:** ![broncogr](https://avatars.discourse-cdn.com/v4/letter/b/c37758/32.png) [@broncogr](https://forums.plex.tv/u/broncogr)\ **Post date:** [June 12, 2025, 4:33am UTC](https://forums.plex.tv/t/qnap-stop-working/921314/19 "2025-06-12T04:33:50Z")
@ChuckPa ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 10, 2025, 4:34am UTC](https://forums.plex.tv/t/qnap-stop-working/921314/20 "2025-09-10T04:34:29Z")
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