# Re-linking to Sonos returns Internal Server Error

**URL:** <https://forums.plex.tv/t/re-linking-to-sonos-returns-internal-server-error/880381>\
**Category:** General Discussions\
**Tags:** sonos\
**Created:** [June 18, 2024, 3:55pm UTC](https://forums.plex.tv/t/re-linking-to-sonos-returns-internal-server-error/880381 "2024-06-18T15:55:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pavl761](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@pavl761](https://forums.plex.tv/u/pavl761)\
**Post date:** [June 18, 2024, 3:55pm UTC](https://forums.plex.tv/t/re-linking-to-sonos-returns-internal-server-error/880381/1 "2024-06-18T15:55:09Z")

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Hi,

After the recent Sonos update the link between Plex and Sonos stopped working. I re-authorized from the Sonos app and was able to browse, but not play, local media. From the web Plex app speakers were no longer listed and clicked on “link your sonos account”. Doing so results in the above Internal Server Error. I think I’m supposed to be redirected to a Sonos page to continue but the Internal Server Error is from Plex.tv.

- remote access active and working
- able to play and cast videos to other devices
- relinking fails from plex web app but sonos app linked succesfully to plex

According to this link [Getting Internal Server Error](https://forums.plex.tv/t/getting-internal-server-error/872234) I think my Sonos cache needs reset by Plex support?

I’ve attached Plex logs as indicated by the FAQ.

Thanks in advance for your assistance!

[Plex Media Server Logs\_2024-06-18\_11-34-05.zip](https://forums.plex.tv/uploads/short-url/yJrHULcj36HSJUChbD988Y74SId.zip) (3.7 MB)

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<div class="post-metadata">

**Author:** ![pavl761](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@pavl761](https://forums.plex.tv/u/pavl761)\
**Post date:** [June 23, 2024, 4:39pm UTC](https://forums.plex.tv/t/re-linking-to-sonos-returns-internal-server-error/880381/2 "2024-06-23T16:39:32Z")

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So does anyone have any ideas? I’m thinking about creating a new account but am uncertain as to whether or not I can transfer my plex pass over to the new account.

Anyone from Plex wish to time in?

Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 21, 2024, 4:40pm UTC](https://forums.plex.tv/t/re-linking-to-sonos-returns-internal-server-error/880381/3 "2024-09-21T16:40:04Z")

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