# Reinstall? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [May 22, 2023, 6:24pm UTC](https://forums.plex.tv/t/reinstall/841902 "2023-05-22T18:24:43Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![scarrbains\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@scarrbains\_gmail\_com](https://forums.plex.tv/u/scarrbains_gmail_com)\ **Post date:** [May 22, 2023, 6:24pm UTC](https://forums.plex.tv/t/reinstall/841902/1 "2023-05-22T18:24:43Z")
Server Version#: Player Version#: \ I think I have latest server and player versions. I’ve got in such a mess I don’t know where to begin explaining! I lost all remote access with the security alert about a year ago. My Synology DS21+ is in France and I’ve not had access from U.K. or Spain etc. Determined to fix it this time but I arrived at my french home to find no broadband. Someone had chopped the fibre optic cable in the road. Followed all instructions from ISP to get it back and running. All back on 13 days later. But I’ve now lost access to Plex even on my local network. Nothing has changed. Network topology the same but my Plex in local NAS is no longer discoverable. Where do I start? I’m mostly afraid of losing all my metadata. I know files will be intact, but do I simply need to start afresh? Help!! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 23, 2023, 2:31am UTC](https://forums.plex.tv/t/reinstall/841902/2 "2023-05-23T02:31:38Z")
1. Uninstall the package using the Uninstall Only (KEEP) option 2. Reinstall the same version again – HOWEVER – Click “New or Lost Servers” – Click the blue Hyperlink – From the new browser tab which opens, COPY the claim token. – Return to the installation tab – PASTE the token in the box on the form. (do this quickly – there is a 5 minute time limit) – Click NEXT NEXT DONE 3. It will install the software and get fresh credentials from plex.tv 4. When complete and successful, – It will show your Plex Username – It will show your email 5. Open the SYnology ONE TIME by using it’s ‘[http://LAN.IP.of.Syno:32400/web](http://LAN.IP.of.Syno:32400/web)’ . After this , it will be back to normal. ---
**Author:** ![scarrbains\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@scarrbains\_gmail\_com](https://forums.plex.tv/u/scarrbains_gmail_com)\ **Post date:** [May 23, 2023, 7:16am UTC](https://forums.plex.tv/t/reinstall/841902/3 "2023-05-23T07:16:17Z")
I hope you understand I feel very nervous about doing this! So much potential for error and to dig an even deeper hole! I am only a little technical and wish it was all much easier. One of my concerns is that all me hand created images and metadata links will be lost. Spent a long time collecting and correcting these. Before I attempt this, could you just tell me if there are pitfalls and what to avoid? I have no idea what Plex version I have but there was no reminder to update when I got to the system on 4/5/23. Do I feel brave enough? Not sure. Maybe easier after all to just keep the files on a portable SDD and connect directly! Seemed a good idea at the time but I am finding NAS/Plex all a bit stressful and prone to errors. But thanks for your advice. I DO appreciate it, even if I am but fed up with things constantly not working. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 23, 2023, 9:35am UTC](https://forums.plex.tv/t/reinstall/841902/4 "2023-05-23T09:35:28Z")
On Synology, 1. Your server metadata (all your media info and posters. etc) is stored in the PlexMediaServer shared folder. 2. The Plex programs are stored in Package Center. 3. You can always safely uninstall the program without touching the data UNLESS you tell it to ERASE the data. Please look here. (screenshots) > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… As far as things not working, I can and will help with that. ---
**Author:** ![scarrbains\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@scarrbains\_gmail\_com](https://forums.plex.tv/u/scarrbains_gmail_com)\ **Post date:** [May 23, 2023, 10:03am UTC](https://forums.plex.tv/t/reinstall/841902/5 "2023-05-23T10:03:51Z")
Thanks for trying to help me. I shall give this a go when I have time to concentrate on this issue. Leaving France again in a week and so much else to do! Back in August. ---
**Author:** ![scarrbains\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@scarrbains\_gmail\_com](https://forums.plex.tv/u/scarrbains_gmail_com)\ **Post date:** [May 26, 2023, 8:31pm UTC](https://forums.plex.tv/t/reinstall/841902/6 "2023-05-26T20:31:50Z")
Thank you for your help. My internal network WiFi Plex is now up and running. But I still cannot see any of my NAS files from outside my network. Remote access seems to be enabled and I have turned on Quick Connect again–even though I thought this might be a security risk. My NAS is in France and I should like to access Plex and my files from around the world. But to be safe and secure too? Can you advise further? If I can hear my Plex audio collection from any location it would be a big step forward. 1 year and a half ago I could listen to my Plexed CD collection in my car! Thanks again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 24, 2023, 8:32pm UTC](https://forums.plex.tv/t/reinstall/841902/7 "2023-08-24T20:32:22Z")
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