# Reinstalled Plex, can no longer access securely

**URL:** <https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709>\
**Category:** Plex Media Server\
**Tags:** server-linux, server-docker\
**Created:** [July 18, 2021, 5:57pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709 "2021-07-18T17:57:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jackwilsdon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jackwilsdon/32/179407_2.png) [@jackwilsdon](https://forums.plex.tv/u/jackwilsdon)\
**Post date:** [July 18, 2021, 5:57pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709/1 "2021-07-18T17:57:38Z")

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Server Version: 1.23.4.4805-186bae04e (using `plexinc/pms-docker`)  
Player Version: Plex Web

Ever since reinstalling Plex, I have been unable to access my server securely. I am receiving the following message in the logs, which seems to indicate that Plex is unable to download its certificate:

```auto
Jul 18, 2021 18:53:51.736 [0x149bdb7d7b38] DEBUG - HTTP requesting GET https://plex.tv/api/v2/devices/<device id>/certificate/download
Jul 18, 2021 18:53:51.778 [0x149bdb7d7b38] DEBUG - HTTP/1.1 (0.0s) 202 response from GET https://plex.tv/api/v2/devices/<device id>/certificate/download (reused)
Jul 18, 2021 18:53:51.779 [0x149bdb7d7b38] ERROR - CERT: Error acquiring new certificate: Timed out waiting for cert response from plex.tv

```

Is there anything I can do about this?

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**Author:** ![treblig83](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@treblig83](https://forums.plex.tv/u/treblig83)\
**Post date:** [July 18, 2021, 6:00pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709/2 "2021-07-18T18:00:48Z")

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I’m getting the same thing, I believe there’s an ongoing issue: [https://status.plex.tv/](https://status.plex.tv/)

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**Author:** ![jackwilsdon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jackwilsdon/32/179407_2.png) [@jackwilsdon](https://forums.plex.tv/u/jackwilsdon)\
**Post date:** [July 18, 2021, 6:01pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709/3 "2021-07-18T18:01:31Z")

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Ah, good to know it’s possibly nothing I’ve done then - will just have to wait and see 👍 thanks!

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<div class="post-metadata">

**Author:** ![jackwilsdon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jackwilsdon/32/179407_2.png) [@jackwilsdon](https://forums.plex.tv/u/jackwilsdon)\
**Post date:** [July 19, 2021, 12:51pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709/4 "2021-07-19T12:51:30Z")

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This seems to be resolved now.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 17, 2021, 12:52pm UTC](https://forums.plex.tv/t/reinstalled-plex-can-no-longer-access-securely/729709/5 "2021-10-17T12:52:23Z")

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