# Remote access availability is inconsistent
**URL:** https://forums.plex.tv/t/remote-access-availability-is-inconsistent/758039
**Category:** Remote Access
**Tags:** server-linux
**Created:** [November 15, 2021, 9:28pm UTC](https://forums.plex.tv/t/remote-access-availability-is-inconsistent/758039 "2021-11-15T21:28:11Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@BanzaiInstitute](https://forums.plex.tv/u/BanzaiInstitute)
#### Post date: [November 15, 2021, 9:28pm UTC](https://forums.plex.tv/t/remote-access-availability-is-inconsistent/758039/1 "2021-11-15T21:28:12Z")
Server Version#: Ubuntu 1.24.5.5173
Player Version#: Various mobile devices
I have remote access set up but have experienced a couple of things that don’t make sense.
- The remote access green light in Settings will usually appear to be on when I navigate there, but it switches to off after a few seconds.
- When playing back a video remotely, I may see the relay warning. If I stop the video and restart it, I don’t get the relay warning. (Via Tautulli I can verify that I am directly connected when this happens.)
My home internet is Comcast business, servers are explicitly allowed, and I have run other kinds of servers on my connection. While it is always possible that the ISP is at fault I have no evidence that is currently the case.
My firewall is a FreeBSD box and I have manually forwarded port 32400 to the Linux Plex box. It is always possible that I have made an error but I have no other port forwarded services that are inconsistent like Plex.
In fact, when I had PMS on a Shield server, on the same LAN, I didn’t have this problem, remote access always showed green. When I switched to Linux I just changed the various IP address settings in PMS and my firewall.
Any ideas for how I might improve this situation? Maybe there’s an obscure Linux network setting I am overlooking?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [February 13, 2022, 9:28pm UTC](https://forums.plex.tv/t/remote-access-availability-is-inconsistent/758039/2 "2022-02-13T21:28:13Z")
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