# Remote access buffering issue
**URL:** https://forums.plex.tv/t/remote-access-buffering-issue/746240
**Category:** Remote Access
**Tags:** server-windows
**Created:** [September 26, 2021, 8:19pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240 "2021-09-26T20:19:58Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 26, 2021, 8:19pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/1 "2021-09-26T20:19:58Z")
Server Version#:latest ( Version 4.63.0 )
Player Version#:latest
Hello there, I highly need your help
first thing first, here is the whole configuration,
* * *
**server configuration :**
Ryzen 5600x
RTX 3080
Entreprise grade 16To HDD - 200 Mo/s write/read - (where the medias are)
Multiples SSD
8Gbps down / 700mbps up optic fiber line
Windows 10 Pro
**client configuration :**
i7 9900k
3080
SSD
1gbps down / 600mbps up optic fiber line
Windows 10 Pro
_ **And** _
Nvidia shield PRO with AV receiver
_both setups have been tested_
_around 1km distance from each other_
* * *
**Since I’m no more using rclone + gdrive solution and got all my medias locally** , the client side is unable to direct play remux 4K files without buffering every 5sec _(tested files are rdy player one, alita and the dark knight rises)_
I do not have any issue playing all those files locally.
_Playing through my PC, shield pro or phone is flawlessly and instantly loading_
No hardware/software have been changed _(despite the new HDD for media)_ since the new configuration, the remote playback of every single 4K remux files was working flawlessly since 2+ years.
I tried putting a file on an SSD to see if the remote playback stutter and it still does, so the new HDD is not the problem.
I do not see any network peak when the client side is loading and moving ahead into the media. It stays around 70/100mbps (wich is obviously not enough and create the buffering)
I do see network peak _(like 400mbps+)_ when I do that on my phone, using wifi network
Do you guys have any idea why is this happening?
Any idea how to fix it?
Sorry for the approximate english.
Thanks alot for your time.
---
### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 6:55am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/2 "2021-09-27T06:55:33Z")
Any Plex Employee to help me out pls?
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 10:44am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/3 "2021-09-27T10:44:51Z")
up for visiblity
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 1:16pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/4 "2021-09-27T13:16:24Z")
up once again
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 7:18pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/5 "2021-09-27T19:18:48Z")
Soooooo not a single help from plex employee still? All good, awesome support
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### Author:  [@FlaTechNole21](https://forums.plex.tv/u/FlaTechNole21)
#### Post date: [September 27, 2021, 7:36pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/6 "2021-09-27T19:36:01Z")
What does your server dashboard look like on remote playback? Is anything wirelessly connected?
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 7:40pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/7 "2021-09-27T19:40:58Z")
Hello there,
Everything is wired, the dashboard indicate peak of 70mbps while it should peak at 400+ to maintain smooth playback.
After investigating, the problem apparently occure only night time, starting around 8PM.
So if I’m not mistaking, the problem could come from my fu\*\*ing ISP having bad peering/offuscated network night time I suppose?
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### Author:  [@FlaTechNole21](https://forums.plex.tv/u/FlaTechNole21)
#### Post date: [September 27, 2021, 7:58pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/8 "2021-09-27T19:58:32Z")
You might want to try some network speed tests around that time and see what you’re getting. It does sound like something’s up with the network.
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 8:00pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/9 "2021-09-27T20:00:12Z")
I did. Speedtests are ok, upload speed is as usual unfortunatly
Edit: nevermind, I got half the speed depending of the servers, but it still should be enough (got 300mbps on some servers)
Still a problem anyway
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### Author:  [@charliik](https://forums.plex.tv/u/charliik)
#### Post date: [September 27, 2021, 8:13pm UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/10 "2021-09-27T20:13:00Z")
Meanwhile in local streaming (wifi on smartphone…)
Flawless experience
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### Author:  [@larssorensen83](https://forums.plex.tv/u/larssorensen83)
#### Post date: [September 28, 2021, 10:43am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/11 "2021-09-28T10:43:52Z")
> [@charliik](#):
>
> tested files are rdy player one, alita and the dark knight rises
What bitrate(s) are we talking about here?
> [@charliik](#):
>
> while it should peak at 400+ to maintain smooth playback.
400+, Why? Because that is what you’re seeing your phone doing?
And wouldn’t that conflict with this?
> [@charliik](#):
>
> Edit: nevermind, I got half the speed depending of the servers, but it still should be enough (got 300mbps on some servers)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 27, 2021, 10:44am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/746240/12 "2021-12-27T10:44:24Z")
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