# Remote access buffering issue
**URL:** https://forums.plex.tv/t/remote-access-buffering-issue/792754
**Category:** Remote Access
**Tags:** server-mac
**Created:** [May 14, 2022, 11:52am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/792754 "2022-05-14T11:52:58Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@tp33](https://forums.plex.tv/u/tp33)
#### Post date: [May 14, 2022, 11:52am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/792754/1 "2022-05-14T11:52:58Z")
Server Version#: 1.26.1.5798
Player Version#: 1.44
How do I fix remote access buffering issue? My remote user is experiencing buffering and weak audio when watching 720p and 1080p movies.
My setup:
-PMS 1.26.1.5798 running on Mac Mini M1 16GB
-Movie library on external USB-C HDD drive
-50Mbps download / 20Mbps upload
-Manually specified port forward 32400
-Fully accessible outside my network
-Relay disabled
-Direct play in my home network works fine (no buffering)
-Remote access using Plex Media Player for IOS on my iPhone on 4G works fine (no buffering)
Remote user setup:
-Fiber 200Mbps download / 120Mbps upload
-Overseas in another country
-Plex Media Player 1.44 for Windows
-Tried different video quality: 2Mbps 720p, 4Mbps 720p, 8Mbps 1080p, 10Mbps 1080p
-Watchable but constantly buffering (stops and buffers 3+ times when watching 720p movie, stops and buffers 6+ times when watching 1080p movie)
-Low sound (volume on max)
What else can I try?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 12, 2022, 11:53am UTC](https://forums.plex.tv/t/remote-access-buffering-issue/792754/2 "2022-08-12T11:53:50Z")
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