# Remote access confusion

**URL:** <https://forums.plex.tv/t/remote-access-confusion/849491>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [August 5, 2023, 2:55am UTC](https://forums.plex.tv/t/remote-access-confusion/849491 "2023-08-05T02:55:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![opp47](https://avatars.discourse-cdn.com/v4/letter/o/a9a28c/32.png) [@opp47](https://forums.plex.tv/u/opp47)\
**Post date:** [August 5, 2023, 2:55am UTC](https://forums.plex.tv/t/remote-access-confusion/849491/1 "2023-08-05T02:55:08Z")

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Remote access reads as fully accessible outside network, however it is not. Everything seemed to be fine yesterday, and today i can only access from within network. any help would be appreciated

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 5, 2023, 6:06am UTC](https://forums.plex.tv/t/remote-access-confusion/849491/2 "2023-08-05T06:06:50Z")

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Did you assign a static local IP address to your server’s host machine in your home network setup (ip reservation)?

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![opp47](https://avatars.discourse-cdn.com/v4/letter/o/a9a28c/32.png) [@opp47](https://forums.plex.tv/u/opp47)\
**Post date:** [August 5, 2023, 5:56pm UTC](https://forums.plex.tv/t/remote-access-confusion/849491/3 "2023-08-05T17:56:57Z")

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yes the local ip is static, port forwarded, upnp enabled… just stopped working randomly yesterday… plex remote access even says its fully accessible outside network

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 5, 2023, 6:13pm UTC](https://forums.plex.tv/t/remote-access-confusion/849491/4 "2023-08-05T18:13:22Z")

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First…

> [@opp47](#):
>
> port forwarded, upnp enabled

Don’t mix those two!

# 

> [@opp47](#):
>
> …just stopped working randomly…

What do you mean by „randomly“? Is it working on some clients but not on others or are the same devices sometimes working (but not always)?

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<div class="post-metadata">

**Author:** ![opp47](https://avatars.discourse-cdn.com/v4/letter/o/a9a28c/32.png) [@opp47](https://forums.plex.tv/u/opp47)\
**Post date:** [August 6, 2023, 7:33am UTC](https://forums.plex.tv/t/remote-access-confusion/849491/5 "2023-08-06T07:33:23Z")

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meaning it was working the day before last and then just stopped altogether.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 4, 2023, 7:33am UTC](https://forums.plex.tv/t/remote-access-confusion/849491/6 "2023-11-04T07:33:51Z")

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