# Remote Access continually disconnects
**URL:** https://forums.plex.tv/t/remote-access-continually-disconnects/580833
**Category:** Remote Access
**Tags:** server-windows
**Created:** [April 26, 2020, 1:34am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833 "2020-04-26T01:34:33Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@JSK](https://forums.plex.tv/u/JSK)
#### Post date: [April 26, 2020, 1:34am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/1 "2020-04-26T01:34:33Z")
Server Version#: Version 1.19.2.2702
Player Version#: Version 4.32.1
OS: Windows 10, 64 bit
Hi there,
From about 2 weeks ago, my remote access has begun disconnecting on a continual basis. Sometimes it stays on for several hours, but majority of the time it will disconnect after a few seconds (by disabling and re-enabling the access).
Prior to this, i haven’t had any issues with my remote access.
I’m at a loss as to what the cause is. Any help would be greatly appreciated. Cheers
[Plex Media Server Logs\_2020-04-26\_13-21-00.zip](https://forums.plex.tv/uploads/short-url/swZRACdacLze1jYKUMbcgKRexQh.zip) (4.1 MB)
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 26, 2020, 1:43am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/2 "2020-04-26T01:43:44Z")
sounds like you’re talking about the remote access status indicator in the server settings.
is this only an issue with the status indicator or is remote access actually off / you can no longer access your libraries while outside your home network?
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### Author:  [@JandreSSS](https://forums.plex.tv/u/JandreSSS)
#### Post date: [April 26, 2020, 3:59pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/3 "2020-04-26T15:59:29Z")
Hola.
A mi me pasa exáctamente lo mismo.
Has podido solicionarlo ???
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### Author:  [@aaay2k](https://forums.plex.tv/u/aaay2k)
#### Post date: [April 26, 2020, 5:06pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/4 "2020-04-26T17:06:19Z")
Same problem here. Works fine for a while then disconnects. Click on remote access and it reconnects for a while before it happens again. I’ve tried everything I can think of still the same thing. Server has worked perfectly for 3 years before this started. Anyone have any ideas?
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### Author:  [@bluehelix](https://forums.plex.tv/u/bluehelix)
#### Post date: [April 26, 2020, 5:21pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/5 "2020-04-26T17:21:12Z")
I am having this problem too settings page says Not available outside your network i can disable and enable it says its working for awhile then back to not available
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### Author:  [@Steve\_Davis](https://forums.plex.tv/u/Steve_Davis)
#### Post date: [April 26, 2020, 5:57pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/6 "2020-04-26T17:57:30Z")
Same here,… works for minutes or hours then shows “Not available outside your network”,… never had a problem for years. The strange thing is that it is available as I can connect from remote,… with the acceptation of once last night when Tautulli notified me “The Plex Media Server remote access is down.”
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [April 26, 2020, 8:02pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/7 "2020-04-26T20:02:20Z")
Verify via [canyouseeme.org](http://canyouseeme.org).
The status shown on the PMS remote access page may provide a false negative, incorrectly showing remote access is unavailable.
Personal Observation: The PMS remote access status has never been 100% reliable. However, it seems much less so the last couple of weeks. Not sure if this is due to something in the 1.19.2 releases or heavy load on plex.tv due to all the COVID-19 social distancing. Either way, [canyouseeme.org](http://canyouseeme.org) provides a real-time reachability check and is currently more reliable (at least for me) than the PMS remote access settings screen.
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### Author:  [@beauchristopher](https://forums.plex.tv/u/beauchristopher)
#### Post date: [April 27, 2020, 3:49am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/8 "2020-04-27T03:49:44Z")
yes, this is driving me nuts.
among several other plex issues i have had to correct. this seems to be the very final issue.
if i am just looking around in the settings (not changing anything) it starts to happen. it will go from enabled to disabled…
this happens every night i go into the settings.
i just disable and enable and it comes back green… within a few minutes of typing all this it has gone back to red status… but when i check people streaming they seem to still be going.
older threads say that you should go to network settings and change preferred to ethernet or whatever, just no automatic… and this seemed to help for one day, but no longer matters.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [April 27, 2020, 4:01am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/9 "2020-04-27T04:01:17Z")
> [@beauchristopher](#):
>
> older threads say that you should go to network settings and change preferred to ethernet or whatever, just no automatic… and this seemed to help for one day, but no longer matters.
This might help if remote access were actually failing, which it is not (at least not for me).
My opinion: I do not believe there is anything we can do about it. It will take a PMS update or changes on the back end at plex.tv.
On my system it is a false negative. While annoying, it is not service disrupting.
On a different thread, another person mentioned [uptimerobot.com](http://uptimerobot.com). It works like [canyouseeme.org](http://canyouseeme.org), but runs on a periodic basis. If the monitored service shows offline, you get an email notification. I’ve been using the free version for a couple of days to monitor my Plex remote streaming port. So far it seems to work as advertised.
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### Author:  [@JSK](https://forums.plex.tv/u/JSK)
#### Post date: [April 27, 2020, 5:45am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/10 "2020-04-27T05:45:40Z")
Thanks for the heads up (and thanks to tom80H too). After trying from another network, I was pleasantly surprised to see it still working. As you mentioned, it’s basically just showing a false negative.
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### Author:  [@beauchristopher](https://forums.plex.tv/u/beauchristopher)
#### Post date: [April 27, 2020, 7:23am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/11 "2020-04-27T07:23:13Z")
thanks for the updates. i think i agree. it seems to be inaccurate.
so it now looks like my only valid issue is playback errors while plex is scanning media.
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### Author:  [@ohmyjosh](https://forums.plex.tv/u/ohmyjosh)
#### Post date: [April 27, 2020, 2:42pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/12 "2020-04-27T14:42:19Z")
I realize the idea of a false negative is low on the “important” bugs, but maybe it can be fixed because I also am seeing the red mark next to remote access where I never did before. Again, remote access is fine, but it’s sort of like a broken gas gauge… eventually you’re gonna run out of gas and then you’re stuck. It used to work and now it’s broken so it can be fixed.
Thanks.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [April 29, 2020, 3:48pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/13 "2020-04-29T15:48:15Z")
Fixed in PMS 1.19.2.2737.
> [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/337):
>
> Plex Media Server 1.19.2.2737 is now available to everyone
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### Author:  [@Rocast-Admin](https://forums.plex.tv/u/Rocast-Admin)
#### Post date: [April 30, 2020, 6:37am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/14 "2020-04-30T06:37:16Z")
many thanks, by now all is ok. i will test it.
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### Author:  [@Skynet3\_NZ](https://forums.plex.tv/u/Skynet3_NZ)
#### Post date: [April 30, 2020, 8:19am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/15 "2020-04-30T08:19:20Z")
It’s not fixed in this release.
I installed the release - It’s still showing the Red Cross on remote access (even though you can still access remotely).
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### Author:  [@ZackTex](https://forums.plex.tv/u/ZackTex)
#### Post date: [April 30, 2020, 9:58am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/16 "2020-04-30T09:58:19Z")
Agree - not fixed in 1.19.2.2737. Seems worse from my (unscientific) observtions.
Running PMS on unRAID Docker.
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### Author:  [@mimentum](https://forums.plex.tv/u/mimentum)
#### Post date: [April 30, 2020, 10:02am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/17 "2020-04-30T10:02:21Z")
Issue persists in Plex **v1.19.2.2737** for QNAP x86
Ports are correctly forwarded.
Tried port 32400 would not recognise as working so I switched over to Port 32401 which does work as expected.
Can access from external network but am presented with this on the PMS
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### Author:  [@kesawi](https://forums.plex.tv/u/kesawi)
#### Post date: [April 30, 2020, 8:44pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/18 "2020-04-30T20:44:58Z")
It looks like it’s due to aborted TLS connections which timeout too quickly. See [Remote Access connects for about 15 seconds then disconnects](https://forums.plex.tv/t/remote-access-connects-for-about-15-seconds-then-disconnects/543913/150)
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 30, 2020, 11:25pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/19 "2020-04-30T23:25:40Z")
There were two causes for the Remote Access availability status getting lost:
1. A regression in early 1.19.2 betas which is now fixed in 1.19.2.2737,
2. Timeouts during TLS dialogue exchange when doing a connectivity test. This is awaiting a change to the timeout period on the back-end plex.tv systems that do the remote access connection testing.
A Plex Media Server log with verbose logging enabled and covering the time when a connectivity test is done would confirm if the issue is down to the timeout problem
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### Author:  [@pjcp](https://forums.plex.tv/u/pjcp)
#### Post date: [May 4, 2020, 12:40pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/580833/20 "2020-05-04T12:40:30Z")
Thank you for the factual answer there.
When is the back-end change scheduled for?
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