# Remote Access continually disconnects **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [July 18, 2022, 9:20pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243 "2022-07-18T21:20:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![rollinsranch](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rollinsranch/32/221498_2.png) [@rollinsranch](https://forums.plex.tv/u/rollinsranch)\ **Post date:** [July 18, 2022, 9:20pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/1 "2022-07-18T21:20:24Z")
Server Version#: 1.27.2.5929-a806c5905 Player Version#: 1.48.2.3124-647ff031 [Plex Media Server Logs\_2022-07-18\_15-18-46.zip](https://forums.plex.tv/uploads/short-url/2yrZvTT4jjyBM8nemLLZRIfirIe.zip) (1.1 MB) LOGS ATTACHED For several days I have been losing remote access and my users are unable to access my server. I have tried several troubleshooting techniques I found online and nothing seems to work. It will be enabled for a short amount of time then it will go red. I have 1 router. It does appear that I may have Double-NAT… my ipv4 IP’s are different when I do the test but I can not figure out how to fix it since I do not have 2 routers to bridge. Please advise. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 18, 2022, 10:44pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/2 "2022-07-18T22:44:31Z")
I usually recommend users to take a look at this guide. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… # If your setup doesn’t use different routers / active network components that might be causing a double-NAT situation, this could be linked to a change on your ISP’s side – you could start looking into what type of IPv4 address they’re assigning to your router (=your router’s WAN address). If they put you in some CGNAT, you’ll most likely see the router’s WAN IP address to be a [private network](http://en.wikipedia.org/wiki/Private_network) IP address. ---
**Author:** ![rollinsranch](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rollinsranch/32/221498_2.png) [@rollinsranch](https://forums.plex.tv/u/rollinsranch)\ **Post date:** [July 18, 2022, 11:11pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/3 "2022-07-18T23:11:08Z")
Thanks so much, that is a great guide. I need to dig deeper into it. I think my issues started the other day when I changed a bunch of settings in my VPN, however, Plex bypasses the VPN (PIA) and the issues happen whether its on or not… but I don’t recall having remote access issues before I made the changes in the VPN settings. Strange. ---
**Author:** ![rollinsranch](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rollinsranch/32/221498_2.png) [@rollinsranch](https://forums.plex.tv/u/rollinsranch)\ **Post date:** [July 18, 2022, 11:12pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/4 "2022-07-18T23:12:12Z")
Did you look over the logs? I wonder if they hold any keys. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 18, 2022, 11:13pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/5 "2022-07-18T23:13:07Z")
I didn’t… [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) can contain some hints but with remote access there’s too much going on outside the server itself for that to be conclusive. ---
**Author:** ![rollinsranch](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rollinsranch/32/221498_2.png) [@rollinsranch](https://forums.plex.tv/u/rollinsranch)\ **Post date:** [July 18, 2022, 11:32pm UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/6 "2022-07-18T23:32:24Z")
Would it do any good to hit the red X next to the Private\ **Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 19, 2022, 7:47am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/7 "2022-07-19T07:47:18Z") That’s just a ststus indicator without further functionality. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 17, 2022, 7:47am UTC](https://forums.plex.tv/t/remote-access-continually-disconnects/801243/8 "2022-10-17T07:47:23Z")
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