# Remote access disabled
**URL:** https://forums.plex.tv/t/remote-access-disabled/781264
**Category:** Remote Access
**Tags:** server-windows
**Created:** [March 18, 2022, 8:48pm UTC](https://forums.plex.tv/t/remote-access-disabled/781264 "2022-03-18T20:48:04Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Stakado](https://forums.plex.tv/u/Stakado)
#### Post date: [March 18, 2022, 8:48pm UTC](https://forums.plex.tv/t/remote-access-disabled/781264/1 "2022-03-18T20:48:04Z")
My remote access ever works fine, but in the past 3 days, it go red 30secs later than i connect it
the console report this
PublicAddressManager: WAN IP on router does not match public IP from plex.tv
how i can fix it?
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [March 18, 2022, 9:01pm UTC](https://forums.plex.tv/t/remote-access-disabled/781264/2 "2022-03-18T21:01:44Z")
> [@Stakado](#):
>
> PublicAddressManager: WAN IP on router does not match public IP from plex.tv
that means you have likely have a doublenat. though your screenshot looks like a standard public IP. probably will need you to explain how your network equipment is set up and/or what sort of ISP you have (like if your ISP has you on a CGNAT)
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### Author:  [@Stakado](https://forums.plex.tv/u/Stakado)
#### Post date: [March 18, 2022, 9:35pm UTC](https://forums.plex.tv/t/remote-access-disabled/781264/3 "2022-03-18T21:35:18Z")
I’m a bit of a noob at this, how can I know what kind of ISP I have?
My network equipment is a PC where I have stored locally the content connected by cable to the router of the internet company, and it has worked well until now without touching anything.
The Router is a ZTE ZXHN F6640
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [March 19, 2022, 12:42am UTC](https://forums.plex.tv/t/remote-access-disabled/781264/4 "2022-03-19T00:42:03Z")
What is your ISP company. Maybe someone here has the same.
Did you do the manual port forward set up in your router?
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### Author:  [@Stakado](https://forums.plex.tv/u/Stakado)
#### Post date: [March 19, 2022, 10:24am UTC](https://forums.plex.tv/t/remote-access-disabled/781264/5 "2022-03-19T10:24:05Z")
Euskaltel, in Spain.
I didnt set up ports in the router but never need to, it works fine until 2 dyas ago without change anytinhg
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [March 19, 2022, 11:54am UTC](https://forums.plex.tv/t/remote-access-disabled/781264/6 "2022-03-19T11:54:56Z")
When it comes to your internet connection and remote access, it’s not just about what your configuration looks like but also about a number of other „players“… namely your internet provider. They can change a lot of things on their side that can impact your remote access — up to the point where they break it for you.
You can check out this thread to pin down what’s causing your issue. Though your description implies this might be due to a change on your internet provider side.
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@Stakado](https://forums.plex.tv/u/Stakado)
#### Post date: [March 20, 2022, 11:40am UTC](https://forums.plex.tv/t/remote-access-disabled/781264/7 "2022-03-20T11:40:16Z")
All ok now.
My ISP make my connection into CGNAT, and cause this.
I call they, ask for take me out of CGNAT and gave me a public ip and everything works fine now.
Thanks a lot people
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [June 18, 2022, 11:40am UTC](https://forums.plex.tv/t/remote-access-disabled/781264/8 "2022-06-18T11:40:22Z")
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